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Posted Dec 21, 2013
9:53:19 AM
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Can make and recieve calls, but can not dial toll free numbers

This is a weird one, I can call friends cell phone, I can call other people. I try to call a buisness or something with a toll free number and I get silence on the phone.

 

What to do would call AT&T but thats a toll free number, have not actually tried their number but the other 3 I have tried have ended in the silence. 

This is a weird one, I can call friends cell phone, I can call other people. I try to call a buisness or something with a toll free number and I get silence on the phone.

 

What to do would call AT&T but thats a toll free number, have not actually tried their number but the other 3 I have tried have ended in the silence. 

Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 10:35:07 AM
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ACE - Master

If you want to share.....post the number (if a business) and someone can try it and see what they get.  Also maybe try dialing the number and then the "#" key.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

If you want to share.....post the number (if a business) and someone can try it and see what they get.  Also maybe try dialing the number and then the "#" key.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 10:45:38 AM
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ACE - Expert
davhamm - This is new service or worked previously??
It is only toll free?? Other paid calls work OK??
Perhaps there is a failure in the toll free routing for your line.
U-verse has a block on international option. Maybe make sure that is not set on your acct.
Some phones have a toll call block option.
You can report trouble via your acct on the web.
davhamm - This is new service or worked previously??
It is only toll free?? Other paid calls work OK??
Perhaps there is a failure in the toll free routing for your line.
U-verse has a block on international option. Maybe make sure that is not set on your acct.
Some phones have a toll call block option.
You can report trouble via your acct on the web.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 10:45:47 AM
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Teacher
Edited by Phil-101 on Dec 21, 2013 at 11:43:01 AM

***** (costco concierge) or ***** (act registration) or *****(American express)

 

[Edited to comply with Guidelines - please do not post phone numbers other than approved AT&T numbers]

***** (costco concierge) or ***** (act registration) or *****(American express)

 

[Edited to comply with Guidelines - please do not post phone numbers other than approved AT&T numbers]

Re: Can make and recieve calls, but can not dial toll free numbers

[ Edited ]
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Dec 21, 2013 10:49:14 AM
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ACE - Expert
all three ring for me after dialing 1- number
all three ring for me after dialing 1- number
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 10:53:17 AM
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Teacher

Wife, thought she has paid Amex bill on phone before but looking at the call log it doesn't show, probably used my work cell, as she often just picks that up and calls. 

 

have the 250 call plan, if that matters. 

Wife, thought she has paid Amex bill on phone before but looking at the call log it doesn't show, probably used my work cell, as she often just picks that up and calls. 

 

have the 250 call plan, if that matters. 

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 10:55:40 AM
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ACE - Master

Works fine for me too!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Works fine for me too!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 10:57:41 AM
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ACE - Expert
davhamm - Should not matter, I notice you did not include dialing one & I did. Saying cell phone is common use - it does not need one. Have you tried dialing 1- number??
davhamm - Should not matter, I notice you did not include dialing one & I did. Saying cell phone is common use - it does not need one. Have you tried dialing 1- number??
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 11:01:11 AM
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Teacher

yes tried with 1 without 1, predial then connect, connect get dial tone then dial. all result in the same silence. 

 

 

yes tried with 1 without 1, predial then connect, connect get dial tone then dial. all result in the same silence. 

 

 

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 11:12:09 AM
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ACE - Master

Dial the number then press the "#" key.  What happens?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Dial the number then press the "#" key.  What happens?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 12:08:32 PM
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Teacher

Tried with # at end still nothing. Called a person's cell and it still works. 

Tried with # at end still nothing. Called a person's cell and it still works. 

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 12:13:03 PM
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ACE - Expert
davhamm - Looks like the link in the office that translates the 800 number to a real number is broken. You need to report it, either via the cell phone or the web.
davhamm - Looks like the link in the office that translates the 800 number to a real number is broken. You need to report it, either via the cell phone or the web.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 21, 2013 4:18:37 PM
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Teacher

Did a live web chat, they reset my gateway twice, no change. They talked to level 2 who said there was nothing else they could do, so they are sending out a ser ice tech on Monday. Not sure what that will do since I can call some numbers. 

 

Oh they had me hook a phone up directly to the gateway, didn't do anything different. 

Did a live web chat, they reset my gateway twice, no change. They talked to level 2 who said there was nothing else they could do, so they are sending out a ser ice tech on Monday. Not sure what that will do since I can call some numbers. 

 

Oh they had me hook a phone up directly to the gateway, didn't do anything different. 

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 23, 2013 12:56:46 PM
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Teacher

Service tech came out today, very friendly and nice. 

 

Turns out, you could not hear anything over my phone. When I tried calling someone, it was someone in the room and did not notice you couldnt hear over the phone (of course now my daughter tells me oh yeah when I called a friend I could not hear them but they could hear me...doh). 

 

So bad RG. Had one on the truck, swapped it out. bam back in business. 

 

Thanks everyone for thier help. 

Service tech came out today, very friendly and nice. 

 

Turns out, you could not hear anything over my phone. When I tried calling someone, it was someone in the room and did not notice you couldnt hear over the phone (of course now my daughter tells me oh yeah when I called a friend I could not hear them but they could hear me...doh). 

 

So bad RG. Had one on the truck, swapped it out. bam back in business. 

 

Thanks everyone for thier help. 

Re: Can make and recieve calls, but can not dial toll free numbers

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Dec 24, 2013 7:05:21 AM
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Community Manager

Thank you for the update davhamm! I'm glad to see that everything is fine now. Please feel free to come back anytime you have a question or need help.

 

Happy Holidays!

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Thank you for the update davhamm! I'm glad to see that everything is fine now. Please feel free to come back anytime you have a question or need help.

 

Happy Holidays!

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can make and recieve calls, but can not dial toll free numbers

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