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Can I return a broken U-verse DVR to my AT&T store

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Can I return a broken U-verse DVR to my AT&T store

My U-Verse DVR failed, and I was sent a replacement for self-installation.  That went fine, but I was also told that I would be receiving a mailing label and instructions regarding how to send my failed DVR back to AT&T.  I was told that if I failed to return the device, I would be charged.

 

Funny thing, the mailing label and instructions to return the failed DVR never came!!!

 

Can I just drop off the failed DVR at my local AT&T store and have them deal with it, so that I don't get billed?

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ACE - Expert

Re: Can I return a broken U-verse DVR to my AT&T store

ejubenville - Take it to UPS. Be sure to save the receipt.

http://www.att.com/esupport/article.jsp?sid=KB409172&cv=813#fbid=nsKTHdBXukT
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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