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Posted Oct 17, 2013
12:37:24 AM
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Cable still laying in yard 1 week after installation

I recently had Uverse installed and now have a black cable laying across my yard. Why was this not buried during installation? Now I am told I have to take another day off of work to be there at my house when they come to bury the cable. Why? They won't be coming in the house!

 

One week into my new service and I am really, really regretting my decision to go back to AT&T. After two days of no phone and an internet that works intermittantly, I just wish I had kept my cable service. It was expensive, but IT WORKED.

 

If I have to take off of work every week to keep the service operational, the termination fee is looking mighty cheap.

I recently had Uverse installed and now have a black cable laying across my yard. Why was this not buried during installation? Now I am told I have to take another day off of work to be there at my house when they come to bury the cable. Why? They won't be coming in the house!

 

One week into my new service and I am really, really regretting my decision to go back to AT&T. After two days of no phone and an internet that works intermittantly, I just wish I had kept my cable service. It was expensive, but IT WORKED.

 

If I have to take off of work every week to keep the service operational, the termination fee is looking mighty cheap.

Cable still laying in yard 1 week after installation

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Oct 17, 2013 3:36:54 AM
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ACE - Master

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They will be able to address all of your issues and see them thru until your satisfied.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They will be able to address all of your issues and see them thru until your satisfied.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cable still laying in yard 1 week after installation

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Oct 17, 2013 5:54:08 AM
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Employee

Hello randomgeneric,

I'm sorry about the unburied cable and intermittent service after your recent installation. The installation technicians usually do not have the equipment necessary to bury these cables and refer the job to be completed by another team. I can help you ensure this job was submitted to them and help you with your intermittent services. I have sent you a private message to discuss your account and assist you further.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello randomgeneric,

I'm sorry about the unburied cable and intermittent service after your recent installation. The installation technicians usually do not have the equipment necessary to bury these cables and refer the job to be completed by another team. I can help you ensure this job was submitted to them and help you with your intermittent services. I have sent you a private message to discuss your account and assist you further.

SadathCS
ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cable still laying in yard 1 week after installation

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Oct 18, 2013 6:24:01 PM
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Well, they came and buried the cable...in MY yard. Now the two neighbors whose yards it also snakes through are wondering when they might come and bury THAT portion of the cable.

 

Seems these folks just don't know that doing it right the first time saves time, money...and customer frustration.

 

Sheesh.

Well, they came and buried the cable...in MY yard. Now the two neighbors whose yards it also snakes through are wondering when they might come and bury THAT portion of the cable.

 

Seems these folks just don't know that doing it right the first time saves time, money...and customer frustration.

 

Sheesh.

Re: Cable still laying in yard 1 week after installation

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Oct 18, 2013 7:07:34 PM
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It is quite common in the industry to have a team with the proper equipment trench cables that have been laid by other employees.  Charter did that twice when running new drops within a few years of each other.  I had to wait nearly a week before the second one was finally buried.

 

Why they wouldn't do adjacent houses at once is beyond me, though.

 

It is quite common in the industry to have a team with the proper equipment trench cables that have been laid by other employees.  Charter did that twice when running new drops within a few years of each other.  I had to wait nearly a week before the second one was finally buried.

 

Why they wouldn't do adjacent houses at once is beyond me, though.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cable still laying in yard 1 week after installation

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Oct 19, 2013 4:56:51 AM
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ACE - Master
Edited by BeeBeeSA on Oct 19, 2013 at 5:06:00 AM

Probably what happened was an order was sent to the contractor to bury the cable at 1234 Any Street which was the OP's service address, so they did.  Their order didn't say to bury anything at 1236 and 1238 Any Street so nothing got done there.  I'm sure they only get paid to do what's on the order.  Of course just a guess on my part.

 

I would request the assistance of ATTU-verseCare once again and provide them the addresses of the two other neighbors where the cable needs to be buried to insure another order is placed to complete the job.

 

A friend of mine had the exact issue with a TWC coax running thru his yard to a neighbors.  He kept calling TWC trying to get the cable buried and they kept telling him he didn't have service thru them so there was no cable to bury.  Then the neighbor kept calling and they would show up at her address and she would explain to the contractor that it was the house on the other street behind her's (yards back up to each other) and they kept telling her they didn't have an order for that address.  He finally cut the cable and TWC would be out and lay a new one and the process would start again.  He would cut it again and finally after 3 times of doing that they installed a new one and someone came and buried it.  Caused a rif between neighbors but the end result was accomplished. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Probably what happened was an order was sent to the contractor to bury the cable at 1234 Any Street which was the OP's service address, so they did.  Their order didn't say to bury anything at 1236 and 1238 Any Street so nothing got done there.  I'm sure they only get paid to do what's on the order.  Of course just a guess on my part.

 

I would request the assistance of ATTU-verseCare once again and provide them the addresses of the two other neighbors where the cable needs to be buried to insure another order is placed to complete the job.

 

A friend of mine had the exact issue with a TWC coax running thru his yard to a neighbors.  He kept calling TWC trying to get the cable buried and they kept telling him he didn't have service thru them so there was no cable to bury.  Then the neighbor kept calling and they would show up at her address and she would explain to the contractor that it was the house on the other street behind her's (yards back up to each other) and they kept telling her they didn't have an order for that address.  He finally cut the cable and TWC would be out and lay a new one and the process would start again.  He would cut it again and finally after 3 times of doing that they installed a new one and someone came and buried it.  Caused a rif between neighbors but the end result was accomplished. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cable still laying in yard 1 week after installation

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