09-13-2013 3:13 PM
Broadband was fine this morning. Now blinking red. Online tech support was no help and can't send tech for 5 days. C'mon ATT people, jump in here and help me fix this problem.
Have rebooted several times. Unplugged for at least 10 minutes and still no resolve after re-power.
Have no internet and no Tv. Wireless seems to be working fine.
09-13-2013 3:28 PM
My name is Morgan, I'm one of the Community Managers. I'm very sorry to hear your service has stopped working but, I'll be glad to help you get this resolved much quicker than 5 days. I'm going to send you a private message that will land in your inbox and we'll move forward from there. Thank you!
09-13-2013 3:30 PM
You might try this: https://ufix.att.com/ssm/dispatcher/CustomRegister.do while waiting for one of the community managers to stop in and test your service.
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09-13-2013 3:44 PM
Thanks beebeesa. Feels like I'm tech dumb, not being able to resolve this myself. Shoot, maybe I am.
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