Blinking red light for "Broadband 1"

Contributor

Blinking red light for "Broadband 1"

[ Edited ]

A couple of weeks ago my Broadband 1 light went from green to blinking red.  I still have service but the connection seems slower. I can't find anywhere what this light means when there is both a "Broadband 1" and a "Broadband 2" light.  The Broadband 2 light is still a steady green.  I have restarted the router and I get the same results after it boots back up and connects.  I have the NVG589.  

Message 1 of 8 (1,553 Views)
ACE - Master

Re: Blinking red light for "Broadband 1"


spHeatherS wrote:

A couple of weeks ago my Broadband 1 light went from green to blinking red.  I still have service but the connection seems slower. I can't find anywhere what this light means when there is both a "Boradboad 1" and a "Broadband 2" light.  The Broadband 2 light is still a steady green.  I have restarted the router and I get the same results after it boots back up and conects.  I have the NVG589. 


"Broadband 1" is the internet connection for most users.  For those users who have the Power Tier (45Mbs) or faster internet service, or a few who have slower service, but needed a "bonded pair" to sustain their connection speed, then "Broadband 1" is half of your internet connection speed.  Since you have a steady green Broadband 2 light, I will guess that you are one of the users with a bonded pair installation.  With the first connection of the two being "offline" then you would only be getting about half the speeds you should be.

 

If you go to the router's status screens, it might show you some more information, but it sounds to me like you will want to make a service appointment to have a technician take alook at your line.  It could be somethign was damaged, or that even possibly the remote end (and the CO) was accidentally disconnected.  As long as the problem is outside your house, you should not have any charges for the service call, and you should get your full speed back once it's corrected.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8 (1,544 Views)

Re: Blinking red light for "Broadband 1"

I would think it'd have to be outside, as the router (indoor unit) is only reporting what the iNID is telling it. So, if a pair is dropped or lost wouldn't it have to be outside?

 

Or worse some tech mistakenly two one of the pairs and gave it to another customer.

 

 

 

                              

Message 3 of 8 (1,520 Views)
Highlighted
ACE - Expert

Re: Blinking red light for "Broadband 1"


spHeatherS wrote:

A couple of weeks ago my Broadband 1 light went from green to blinking red.  I still have service but the connection seems slower. I can't find anywhere what this light means when there is both a "Boradboad 1" and a "Broadband 2" light.  The Broadband 2 light is still a steady green.  I have restarted the router and I get the same results after it boots back up and conects.  I have the NVG589. 


Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse Broadband 1 service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8 (1,517 Views)
ACE - Expert

Re: Blinking red light for "Broadband 1"


Computer-Joe wrote:

I would think it'd have to be outside, as the router (indoor unit) is only reporting what the iNID is telling it. So, if a pair is dropped or lost wouldn't it have to be outside?

 

Or worse some tech mistakenly two one of the pairs and gave it to another customer.

 

 

 


OP states has an NVG 589.  In an NVG 589 installation, there is no iNID, both pair come through the NID, through a dedicated Cat5e run (required, Coax/Cat3/quad not allowed) to the NVG 589.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8 (1,487 Views)
Contributor

Re: Blinking red light for "Broadband 1"

[ Edited ]

Wow I got a reply back within 30 minutes and a technician is coming out TODAY.  I am very impressed.  This was a great suggestion from mibrnsurg.  THANK YOU! 

Message 6 of 8 (1,451 Views)
ACE - Expert

Re: Blinking red light for "Broadband 1"

You're welcome, that's why I send users to them. Smiley Very Happy

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8 (1,399 Views)

Re: Blinking red light for "Broadband 1"


@JefferMC  wrote:

OP states has an NVG 589.  In an NVG 589 installation, there is no iNID, both pair come through the NID, through a dedicated Cat5e run (required, Coax/Cat3/quad not allowed) to the NVG 589.

 


Right you are. Totally missed the reference, twice. Locked in on the BB1 and BB2 and immediately went to iNID. Sorry

 

Must have been a case of 589 blindness.Smiley Embarassed

 

 

 

                              

Message 8 of 8 (1,310 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.