After a lot of shopping, I agreed to AT&T's limited phone and high speed internet for about $35/month (plus tax and surcharges) for a contract term of 1 year. An equipment charge of $100 was to be divided into 3 installments and billed to me the first 3 months of the contract. According to the phone conversation, there were no other charges or fees.
When I looked at my online bill, it says I owe approximately $200. $59 for an activation fee (what is an activation fee and why wasn't I told about this before I agreed to a contract?), about $105 for the equipment charge (all of it at once?) and the remainder was for the first month of service.
If I am not able to have payments of about $70 plus surcharges for the first 3 months and $35 plus surcharges for the remaining 9 months, I may be forced to cancel before the end of my 30 day trial period. If AT&T gets a lot of new customers because they don't tell them about an activation fee, I'll bet none of them are very happy about it.
I'm sorry to hear that you are finding some discrepancies in your bill. If you don't mind, I would like to look into this for you. I will need you to send me a private message with the following information: your name, your email address, your U-verse account number, your phone number, and the best time to reach you. Simply click here to send me a message, and you can expect a reply within the next two business days. In the meantime, feel free to reach out with any additional questions or concerns!
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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