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Posted Jan 19, 2013
8:46:15 PM
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Billing continues after service is cancelled.
Edited by Phil-101 on Jan 19, 2013 at 9:22:27 PM

I canceled my service several weeks ago due to continuous billing problems with AT&T.  I'm still being billed for service I no longer have.  I am very upset.  Tonight I saw where AT&T debited my checking account, again for almost $200.00 for service I no longer have.  I am considering contact the BBB and the Attorney General's Office considering their billing practices.  I was told at the time of cancellation that I would receive a credit.  Has anyone else had this problem ...?

 

[Edited to comply with Guidelines]

I canceled my service several weeks ago due to continuous billing problems with AT&T.  I'm still being billed for service I no longer have.  I am very upset.  Tonight I saw where AT&T debited my checking account, again for almost $200.00 for service I no longer have.  I am considering contact the BBB and the Attorney General's Office considering their billing practices.  I was told at the time of cancellation that I would receive a credit.  Has anyone else had this problem ...?

 

[Edited to comply with Guidelines]

Billing continues after service is cancelled.

[ Edited ]
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Jan 19, 2013 9:34:05 PM
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Edited by gregzoll_1 on Jan 19, 2013 at 9:35:12 PM

Yes, you will continue to be billed until paid in full, even though service is no longer active. Also keep in mind that if you cancel during the middle of a billing period, it can take 30 days for final billing to occur, and then until paid in full, you will continue to still receive a bill.

After 60 days of non-payment, you can be sent to collections.  As for the credit, it does not mean they are going to give you money back, it means that your bill will be adjusted for a pro-rata amount, if canceled during the middle of a billing period.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Yes, you will continue to be billed until paid in full, even though service is no longer active. Also keep in mind that if you cancel during the middle of a billing period, it can take 30 days for final billing to occur, and then until paid in full, you will continue to still receive a bill.

After 60 days of non-payment, you can be sent to collections.  As for the credit, it does not mean they are going to give you money back, it means that your bill will be adjusted for a pro-rata amount, if canceled during the middle of a billing period.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Billing continues after service is cancelled.

[ Edited ]
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Jan 20, 2013 6:01:48 AM
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ACE - Master

Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.  

 

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

 

To check for their reply, click the little blue envelope. List Private Messages

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.  

 

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

 

To check for their reply, click the little blue envelope. List Private Messages

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Billing continues after service is cancelled.

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Jan 21, 2013 9:34:32 AM
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Community Support

Hi shlbycindy2012,

 

I received your PM and will be contacting you soon.

 

ATTChrisZ

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi shlbycindy2012,

 

I received your PM and will be contacting you soon.

 

ATTChrisZ

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Billing continues after service is cancelled.

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Jan 22, 2013 9:07:04 AM
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Hi,

 

Yes I am having same problems with ATT - after several months of promises they never do, I had voice recap done by ATT rep, and she assured me the service is stopped and cancelled. However I continue receiving bills, and when I call them, they dont see in the notes on my account anything on the cancellation!  If you find a way to fight with this outrage, let me know!

Hi,

 

Yes I am having same problems with ATT - after several months of promises they never do, I had voice recap done by ATT rep, and she assured me the service is stopped and cancelled. However I continue receiving bills, and when I call them, they dont see in the notes on my account anything on the cancellation!  If you find a way to fight with this outrage, let me know!

Re: Billing continues after service is cancelled.

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Jan 23, 2013 3:49:39 AM
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ACE - Master

So do what was told to the previous customer and send a PM to customer care.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

So do what was told to the previous customer and send a PM to customer care.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Billing continues after service is cancelled.

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Jan 23, 2013 11:36:25 AM
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Edited by Phil-101 on Jan 23, 2013 at 12:32:31 PM

Same thing happened to me.  Called in Sept to let them know I was moving to an area not serviced by thgm, was told the disconnect n otice was in place, then 2 months later get billed for $200+ for serviced I never used and that should have been turned off to begin with.

 

I sent a PM, got bumped up to Executive Escalations, and they STILL say that I owe them $200+ despite the fact that their own systems show ZERO data/tv usage since the date I moved out.   They refuse to use logic in a way that does anything other than to tell you "The charges are valid, pay us or else".

 

Good luck on your issue, I filled a complaint with the BBB and they STILL refuse to work with me.  I refuse to let them hold me hostage and ruin my credit for somethig i did not use and that should have been disconnected to begin with.

 

[Edited to comply with Guidelines]

Same thing happened to me.  Called in Sept to let them know I was moving to an area not serviced by thgm, was told the disconnect n otice was in place, then 2 months later get billed for $200+ for serviced I never used and that should have been turned off to begin with.

 

I sent a PM, got bumped up to Executive Escalations, and they STILL say that I owe them $200+ despite the fact that their own systems show ZERO data/tv usage since the date I moved out.   They refuse to use logic in a way that does anything other than to tell you "The charges are valid, pay us or else".

 

Good luck on your issue, I filled a complaint with the BBB and they STILL refuse to work with me.  I refuse to let them hold me hostage and ruin my credit for somethig i did not use and that should have been disconnected to begin with.

 

[Edited to comply with Guidelines]

Re: Billing continues after service is cancelled.

[ Edited ]
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Apr 2, 2013 8:15:11 AM
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I have the same problem.  We cancelled in December and never used the service one day because we could never get it to work.  I sent a private message to escalation department and have not received any reply.  I don't think I should have to pay for service I never received either.

 

I have the same problem.  We cancelled in December and never used the service one day because we could never get it to work.  I sent a private message to escalation department and have not received any reply.  I don't think I should have to pay for service I never received either.

 

Re: Billing continues after service is cancelled.

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Apr 2, 2013 8:18:29 AM
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Edited by Phil-101 on Jun 22, 2013 at 10:19:28 AM

So your saying I have to pay AT&T for service I never received or they will just keep billing me indefinately.

 

[Inappropriate content removed]

So your saying I have to pay AT&T for service I never received or they will just keep billing me indefinately.

 

[Inappropriate content removed]

Re: Billing continues after service is cancelled.

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Jun 22, 2013 8:48:07 AM
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Edited by Phil-101 on Jun 22, 2013 at 10:19:58 AM

ing is happening to me. I cancelled service on March 17th, I didn't stop the auto payment and they took out for a June bill, when I called them they said, "Oh yes, we see that you cancelled on 3/17, we will take care of it and send you a check. Still have never recieved a check but yesterday another bill, with late charges. I called again, and now they say they have no record of me cancelling service, and the people i talk to are in the Phillipines. Total SCAM. I talked to this person, here badge number is ****, they won't give out theirs names, aand she said they would take care of it, but she would have to transfer me to a billing manager, she transfered me to a tech service that said I would have to pay another $5 for help. I was so upset I gave the phone to my wife, while she was trying to explain the situation, it caame to be 6 oclock central time, and they hung up on here because it was 7pm Eastern time.

 

[edited for privacy]

ing is happening to me. I cancelled service on March 17th, I didn't stop the auto payment and they took out for a June bill, when I called them they said, "Oh yes, we see that you cancelled on 3/17, we will take care of it and send you a check. Still have never recieved a check but yesterday another bill, with late charges. I called again, and now they say they have no record of me cancelling service, and the people i talk to are in the Phillipines. Total SCAM. I talked to this person, here badge number is ****, they won't give out theirs names, aand she said they would take care of it, but she would have to transfer me to a billing manager, she transfered me to a tech service that said I would have to pay another $5 for help. I was so upset I gave the phone to my wife, while she was trying to explain the situation, it caame to be 6 oclock central time, and they hung up on here because it was 7pm Eastern time.

 

[edited for privacy]

Re: Billing continues after service is cancelled.

[ Edited ]
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Jun 22, 2013 9:31:42 AM
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ACE - Master

Say it with me:  "Auto pay is a bad thing."

Say it with me:  "Auto pay is a bad thing."

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Billing continues after service is cancelled.

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Jun 22, 2013 3:44:35 PM
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ACE - Expert

Interesting thing when I dropped my ATT POTS phone (on auto-pay) and got Basic Talk, when I called they knew I ended it 5/21 and had a $34 refund coming.  She (POTS specialist) talked to her supervisor over her shoulder and said it would be in a check that I received 2 days later.

 

Maybe I got everything right cause it wasn't handled by the Uverse billing, it went to the POTS specialist. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Interesting thing when I dropped my ATT POTS phone (on auto-pay) and got Basic Talk, when I called they knew I ended it 5/21 and had a $34 refund coming.  She (POTS specialist) talked to her supervisor over her shoulder and said it would be in a check that I received 2 days later.

 

Maybe I got everything right cause it wasn't handled by the Uverse billing, it went to the POTS specialist. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Billing continues after service is cancelled.

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Jun 22, 2013 5:21:13 PM
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ACE - Expert

You all can contact AT&T Customer Care as was instructed in an earlier post in this thread and send them a PM with your information.  They are an escalation team who can get these issues resolved quite effectively.  You can click on the hyperlink in my sig and you will be taken to their profile.

You all can contact AT&T Customer Care as was instructed in an earlier post in this thread and send them a PM with your information.  They are an escalation team who can get these issues resolved quite effectively.  You can click on the hyperlink in my sig and you will be taken to their profile.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 13, 2014 2:25:44 PM
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I am having the same problem.

Called TWICE to make sure the service would be disconnected but then they went ahead and deducted the monthly amount from my acount.

I called and after 30 min of being transfered all around was told my account was indeed cancelled but yet the Auto pay is still active.

So basicly they are stealing from me.

I now have to send a fax - and hope that in 45 DAYS I will get a refund for THEIR mistake.

I am contimplating cancelling my other services from AT&T and will NEVER do automatic payment with them again.

jb

I am having the same problem.

Called TWICE to make sure the service would be disconnected but then they went ahead and deducted the monthly amount from my acount.

I called and after 30 min of being transfered all around was told my account was indeed cancelled but yet the Auto pay is still active.

So basicly they are stealing from me.

I now have to send a fax - and hope that in 45 DAYS I will get a refund for THEIR mistake.

I am contimplating cancelling my other services from AT&T and will NEVER do automatic payment with them again.

jb

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Jan 14, 2014 9:32:26 AM
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Community Manager

Hello @jabber62 

 

I'm sorry for your bad experience with AT&T. Please send us a private message by clicking here and we'll do everything we can to help you.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @jabber62 

 

I'm sorry for your bad experience with AT&T. Please send us a private message by clicking here and we'll do everything we can to help you.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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