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Posted Sep 13, 2013
8:28:04 AM
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Billing Question

I was overcharged by 50 dollars last month and was informed by customer service that it would be credited to this months bill.  However, when I received this months bill there was only a 20 dollar credit on the bill.  I called and customer service explained that I also received a 10 dollar credit the previous month.  She could not explain where the other 20 dollar credit was.  Is there a place I can actually speak to support in person?

I was overcharged by 50 dollars last month and was informed by customer service that it would be credited to this months bill.  However, when I received this months bill there was only a 20 dollar credit on the bill.  I called and customer service explained that I also received a 10 dollar credit the previous month.  She could not explain where the other 20 dollar credit was.  Is there a place I can actually speak to support in person?

Billing Question

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Sep 13, 2013 9:43:21 AM
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Dennis1036 wrote:

I was overcharged by 50 dollars last month and was informed by customer service that it would be credited to this months bill.  However, when I received this months bill there was only a 20 dollar credit on the bill.  I called and customer service explained that I also received a 10 dollar credit the previous month.  She could not explain where the other 20 dollar credit was.  Is there a place I can actually speak to support in person?


Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.  

 

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

 

To check for their reply, click the little blue envelope. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Dennis1036 wrote:

I was overcharged by 50 dollars last month and was informed by customer service that it would be credited to this months bill.  However, when I received this months bill there was only a 20 dollar credit on the bill.  I called and customer service explained that I also received a 10 dollar credit the previous month.  She could not explain where the other 20 dollar credit was.  Is there a place I can actually speak to support in person?


Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.  

 

Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.

 

To check for their reply, click the little blue envelope. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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