10-20-2013 9:13 PM
The tech who installed Uverse Internet and TV installed Uverse phone which i had NOt ordered. The tech apologized and assured me that i could call and cancel. Which I did. I have been getting monthly bills for it and have talked to at least 5 different customer service people since August. Every time I am assured that the bill will be corrected and it would not happen again. Until the next bill comes in with the Uverse phone charge on it.
I don't know who to contact to have this resolved once and for all. I am so sorry I switched to Uverse!
10-20-2013 11:20 PM
Contact ATT Customer Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your billing problems. They are available M-F 8am-11pm EST, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
10-21-2013 6:58 AM
I understand you are requesting to have the U-verse Phone service removed from your account. I'm sorry you are having difficulties accomplishing this. I can help you make these changes to your account and have sent you a private message to assist you further.
12-16-2013 9:41 AM
I understand not wanting to have home phone service as part of your bundle promotion, but if you were put into a bundle promotion that includes phone, it would mean your price would be locked in for two years with a one year commitment rather than the one year price guarantee with same commitment. Just something to think about.
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