10-29-2013 7:13 PM
10-29-2013 7:22 PM
10-30-2013 5:41 AM
I'm sorry you are having difficulties with your TV receiver. A single Red X on your screen indicates a boot failure or communication with the Disaster Recovery Application failed. I can help you replace this receiver and have sent you a private message to assist you further. In the meantime we may be able to restore services temporarily by performing these steps.
1)Press and hold OK, the down arrow, then Power
2)Do not release the down arrow and Ok buttons until a Gear appears on your screen.
3)*If the Disaster Recovery screen appears, allow it to complete the process.
*If the Disaster Recovery screen does not appear you can try again or wait for your new receiver to arrive.
11-25-2013 12:25 AM
You need a tech to come out and fix the issue. Support can't fix it sitting behind a desk. Bad box, bad coax, or bad cable.
11-25-2013 8:30 AM
I may have made a big mistake choosing ATT. I called the installer and he never called back. I work long hours and don't have time to be home during the day. I followed the reboot steps on another discussion but still bad. I'm extremely upset.
Did you change anything on your home network since the install?
LIke, add a router, acccess point, bring up a server, or rearrange any connection?
IF you added something (like a router or access point) it may still have DHP enabled, and is providing the wrong addresses (or not finding the right addresses) that the U-verse DV and STBs need to communicate.
The U-verse IPTV communicates using multicast traffic (most of the time, during a channel change, it uses unicast), if you put your DVR and / or STBs behind another router or some higher-grade switched, it could be blocking the multicast or re-directing the traffic to the wrong place.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!