Click on the hyperlink in my sig and you will be taken to the profile of AT&T Customer Care. They are an escalation team that can help you get this resolved. Send them a PM with your info and concern and they will be in touch with you via PM. Watch the blue envelope at the top of the forum page for message notification.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.