Bandwidth dropping

Tutor

Bandwidth dropping

Not certain if this is the correct board to post my question --

 

 

I subscribe to Acorn TV, which is like Netflix, but all BBC productions.  Late afternoon I keep losing my picture and it just shows a loading screen.

 

When I contacted Acorn they did a test on my Roku box.  My bandwidth went from 355 to 794 to 206 to 310 to 2830 to 2830 to 2830 to 2830 to 3490.

 

According to Acorn I need to maintain a minimun of 1500kbps for streaming.

 

What would cause this drop and what can I do to try to remedy the problem.

 

Thanks,

Debbie 

204 Views
Message 1 of 2
Highlighted
Community Manager

Re: Bandwidth dropping

Hello, debt0711!

 

Thanks for posting. I'm sorry to hear you're experiencing a drop. We'd be happy to look into this for you, so please click here to send our U-verse specialists a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support