Helpful Links

Backup Motorola 2210-02-1ATT Modem Doesn't Work

Highlighted
Teacher

Backup Motorola 2210-02-1ATT Modem Doesn't Work

I have AT&T U-verse Internet service at home as well at my office. In both locations I'm using a non-AT&T router in conjunction with an AT&T-supplied Motorola 2210-02-1ATT modem. Both location Internet services are working fine, but I want to have a backup modem.

 

I was told at an AT&T store that I cannot purchase a Motorola 2210-02-1ATT modem from AT&T. Needless to say, this made me very angry.

 

I obtained a used Motorola 2210-02-1ATT modem on eBay with installed software version 7.8.7r27. I reset the modem and configured it for IP pass-through, but it doesn't share a WAN IP address with my office router like my other modems of like model do. It only shares its built-in local IP address.

 

So what's the problem? Is it a bad modem? Is its software not up-to-date? Does AT&T need to tie in this particular modem to my U-verse account/connection?

613 Views
Message 1 of 4
ACE - Master

Re: Backup Motorola 2210-02-1ATT Modem Doesn't Work

I could be wrong here but I believe you can only have one "modem" provisioned per account/address.  So the spare you have would sit idle until the other failed, then you would have to call to get the spare provisioned so it will work. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4
Teacher

Re: Backup Motorola 2210-02-1ATT Modem Doesn't Work

I hope you are right, and I'm going to test the theory by trying my functioning at home modem in my office.

 

That wasn't the case with AT&T DSL modems, but things may have changed with U-verse service, bringing it in line with most cable service providers with respect to modem provisioning.

Message 3 of 4
Teacher

Re: Backup Motorola 2210-02-1ATT Modem Doesn't Work

OK, I tried my Motorola 2210-02-1ATT modem from home on my office network, and it doesn't work. The overwhelming evidence is that AT&T provisioning is required when swapping modems, particularly since my home modem has the same software as that of the one I purchased on eBay.

 

Now my concern is whether AT&T will provision my spare modem should the need arise. Or will they require me to swap out my old modem for one supplied by them? It doesn't make sense to me for them to do that, but it wouldn't surprise me.

 

I personally don't care for the Motorola NVG510 modem/router, but AT&T seems ****-bent on forcing everyone to use it.

Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support