12-12-2013 10:40 AM
I just returned from a trip to Aruba on Tuesday. I wasn't planning on using my cell phone to make calls, so I didn't add the International Calling Plan. But the night before I was to leave Aruba, my flight was cancelled due to bad weather in Dallas and I spent about 150 minutes trying to get a hold of American Airlines to get another flight home. I was under the impression that features could be backdated to your billing cycle (I remember having that option online a while back) but when I called, the CSR said it was giving her an error, but that I should wait until my next bill generated and then call back and they will re-rate the 148 minutes to the International Calling Plan price ($.49/min compared to $2.50/min). Is that accurate? Or was she just trying to get me off the phone because she couldn't process the request? Logic tells me that if I wait that long, I won't be able to add the feature to my current bill cycle and thus won't be able to change the charges (My bill cycle started 12/2 and the phone calls in question were made on 12/8) Thanks for any help or insight anyone might have.
12-13-2013 8:25 AM
Thanks for posting. We can definitely take a look at your account and see if we can go ahead and backdate the international calling plan.
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12-13-2013 10:24 AM
Thank you Mariana, I have sent the Private Message and look forward to hearing a reply
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