BILL

Contributor

BILL

Last month February 2014 I received my monthly bill which had increased drastically. So I called and spoke to one of your sales reps who informed me it was taken care of and my bill was $157.00. Therefore I paid $157.00 and now I am being told I have a late charge. I pay my bill every single month on time. I am now to the point that is this is not fixed you will be losing a customer.  Please adjust my bill I refuse to pay a late charge due to one of your reps basically lying to me.  

 

Thank you

 

Tina Tice

Message 1 of 3 (245 Views)
ACE - Expert

Re: BILL

[ Edited ]

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your account specific billing problems. They are available M-F 8am-11pm EST, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.
 
Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris


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Community Manager

Re: BILL

Hello @Tdticek 

 

I'm sorry to see you having those billing issues, please send us a private message as suggested and one of our managers will be happy to help you with that.

 

Thank you,

Dmitriy


Rethink Possible


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