Last month February 2014 I received my monthly bill which had increased drastically. So I called and spoke to one of your sales reps who informed me it was taken care of and my bill was $157.00. Therefore I paid $157.00 and now I am being told I have a late charge. I pay my bill every single month on time. I am now to the point that is this is not fixed you will be losing a customer. Please adjust my bill I refuse to pay a late charge due to one of your reps basically lying to me.
Send them a private message, on this link, and they should be able to give the help needed to solve your account specific billing problems. They are available M-F 8am-11pm EST, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more