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Posted Mar 10, 2014
4:20:32 PM
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BILL

Last month February 2014 I received my monthly bill which had increased drastically. So I called and spoke to one of your sales reps who informed me it was taken care of and my bill was $157.00. Therefore I paid $157.00 and now I am being told I have a late charge. I pay my bill every single month on time. I am now to the point that is this is not fixed you will be losing a customer.  Please adjust my bill I refuse to pay a late charge due to one of your reps basically lying to me.  

 

Thank you

 

Tina Tice

Last month February 2014 I received my monthly bill which had increased drastically. So I called and spoke to one of your sales reps who informed me it was taken care of and my bill was $157.00. Therefore I paid $157.00 and now I am being told I have a late charge. I pay my bill every single month on time. I am now to the point that is this is not fixed you will be losing a customer.  Please adjust my bill I refuse to pay a late charge due to one of your reps basically lying to me.  

 

Thank you

 

Tina Tice

BILL

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Mar 10, 2014 9:30:24 PM
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Edited by mibrnsurg on Mar 10, 2014 at 9:31:12 PM

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your account specific billing problems. They are available M-F 8am-11pm EST, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.
 
Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your account specific billing problems. They are available M-F 8am-11pm EST, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.
 
Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: BILL

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Mar 11, 2014 2:22:04 PM
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Community Manager

Hello @Tdticek 

 

I'm sorry to see you having those billing issues, please send us a private message as suggested and one of our managers will be happy to help you with that.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @Tdticek 

 

I'm sorry to see you having those billing issues, please send us a private message as suggested and one of our managers will be happy to help you with that.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: BILL

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