Welcome to the Community--it's refreshing to see that your first post is a positive one! Personal identifiers (such as Lisa's last name) are generally removed from posts here, but I believe that you can still extend your compliments. If you send a Private Message to AT&T Customer Care with Lisa's name and your contact information, along with any specifics of the experience you had, they may be able to send your kudos to Lisa and/or her manager. Feel free to post here anytime!
"Everything should be made as simple as possible--but not simpler." --Albert Einstein
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Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.