01-10-2014 12:56 PM
01-10-2014 1:05 PM - edited 01-10-2014 1:05 PM
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01-14-2014 6:49 PM
Depending on when you called and where you were in your billing cycle, if the bill was already printed or in the process of coming out, then the changes you made would not be reflected on that bill, but would be on the next. Also, just because you call to have a receiver removed from your account, it is still your responsiblity to return the receiver to us. If not, then you will be charged for it. Please don't just assume that the CSR you spoke with didn't do their job. I highly suggest you look back at that bill.
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