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At&t should not need to lie to make a sale.

At&t should not need to lie to make a sale.

I asked for basic internet. DSL and home phone. I was told that DSL isnt available in my area repeatedly. That was a lie


I was told that I could not self install the Uverse equipment but I just ran accross some instructions for self install, so that was a lie too. A $200 lie.


I was told that uverse would be less expensive than DSL after I told the salesperson that I really needed the least expesive service, a lie


I was told I could cancel at any time, lie


I cant afford uverse right now. .I told the sales person this and she said that she was sorry but I couldnt have internet or phone unless I went with uverse.


I tried to cancel this as soon as I became aware that DSL was available in my area but apparently there is a penalty if I do that. $180



  I dislike uverse, it bumps me offline while i work and i have to start what i am doing over again..






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Community Support

Re: At&t should not need to lie to make a sale.

Hi @Unfair Business Practices ,


I apologize for all the issues you have had with the U-verse services, and I will be happy to do everything I can to get this corrected for you. I will have my team send you a private message to discuss this further.


-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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