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Posted Apr 29, 2013
3:24:14 PM
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At&t Uverse Internet Billed Wrongly

I took at&t internet from September,2012. I was told that I would be eligible for one year promotion where I would have to pay 19.95$ for my internet service since I also have the wireless service.

Suddenly the promo service was cancelled this month, well before the expiration. I called up uverse support but they couldn't help me. Everytime I call I get a different answer. I am disgusted with AT&T and its customer service. I will like taking the ETF and never doing business with AT&T again.

At&t Uverse Internet Billed Wrongly

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Apr 29, 2013 3:40:45 PM
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Apr 30, 2013 8:22:22 AM
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anirupdutta as izmeeh stated if you can please send us a PM ATTCustomerCare and one of our managers would be more than happy to take a look. Please include your account number and best contact number.

 

~ Andy

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Apr 30, 2013 2:32:20 PM
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Hey many many thanks for your replies. I sent a private message.

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May 2, 2013 3:52:37 PM
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Hey Andy,

 

I actually got an email from you asking me whats the best time to contact me. Since I didn't know whether to directly respond to email or post it here, I am doing both. Best time to contact me is around 11am-8pm on any given day.

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May 3, 2013 9:16:30 AM
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Hey, Andy. Thank you for helping me out.

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Jul 5, 2013 6:57:09 PM
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I had the same problem and kept getting transferred around, so I dropped AT&T. Now I'm very happy and hope to never have to return.

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