10-02-2013 6:47 PM
As busy as i am, checking internet speed is something that rarely ( you could say never ) cross my mind. Last night I did it!
Since this February I upgraded my speed from 6 to 12 MB. As I was assured from people at AT&T that 12 MB was the speed that I was getting I did not do any reasrches regarding that. As wireless dependant I could understand 1 MB lost in air but when I saw the speed last night at 8.2MB I was worried that somebody is "steeling" my wireless. It wasn't a case. So therefore I schaduled tech. to come out and check what is problem. After he checked my equipment, he steped out side so he can check AT&T lines. After some time he shows up and explain to me that the whole problem is actualy with cables that are bringing signal to my building. The cables did not have posability to deliver that much amount of data.
Hm so I was actualy paying more form something that i was not geting? Is it fair to ask for refund for period of time since I get "NEW" service? I try today for 2 h with wery ignorant people trying to explain me that other tech will come out tomorrow, that he will give me one time refunde of $5 ( realy), and other nonsenses.
I would like to hear what are you thinking about situation.
10-03-2013 2:59 AM
AT&T (like all providers) is careful to advertise their speed tiers as "uip to Xmb". So your speed is up to 12 mbps.
Honestly, 8.2 mbps for wireless doesn't sound unreasonable at all. It is still considerably faster than the 6 mbps max you would have at the lower tier.
Have you tested to see what speed you get with a wired connection?
10-03-2013 5:11 AM
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