Another surround sound (no sound) problem

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Another surround sound (no sound) problem

I've already read through other posts, but I didn't see anything specific to my problem:

 

Just got Uverse installed a couple days ago (replaced Comcast)

 

Used to have this setup:

1) Comcast box -> HDMI -> Samsung TV

2) Comcast box -> optical -> Sony receiver

3) Result = Surround sound at receiver, and stereo at TV

 

Now have this setup:

1) Uverse -> HDMI -> Samsung TV

2) Uverse -> optical -> Sony receiver

3a) Result = when Uverse setup to send out Stereo, get stereo at receiver and TV

3b) Result = when Uverse setup to send out Surround, get no sound at receiver or TV

 

This setup allows me to watch TV in stereo without having to turn on the receiver, and used to allow me to watch TV in surround when the receiver was turned on.  Now, I get no sound at all when Uverse box is setup for surround.

 

Note: TV is also connected to receiver via optical, but doesn't seem to pass through surround, only Stereo (even though the TV manual says it will do that.)

 

Receiver has no HDMI cabability, it's pretty much the last of its generation prior to HDMI being included.

 

I have not contacted Uverse tech support yet, just trying to get an understanding of what's going on.

 

I do not have the receiver manual with me right now, so I can't reference it.  It does do Dolby and DTS and does work just fine with BlueRay and DVD, but I do not know if there are any version issues.

 

Any ideas?

 

Message 1 of 30 (1,893 Views)
Mentor

Re: Another surround sound (no sound) problem

[ Edited ]

I have DVR > HDMI > TV.

 

I will try DVR > HDMI + L/R > TV.

 

I think you are saying it might not be this simple, depending on the TV?

 

I have one HDMI input that has, what looks like, one audio L/R associated with it.  That HDMI input is the one with the DVR connected.  This port is the one the manual says must be used for a DVI>HDMI converted cable.  Since the DVI doesn't carry sound, the audio jacks are used.  I haven't seen anything in the setup or manual that says I need to change anything so I'm hoping the TV is smart enough to figure this out. 

 

I just finished programming the remote to control the TV, BluRay DVD, and the receiver.  I'm ready for college BB and the Super Bowl now.  But I still need to manually switch stereo/surround until I can pick up a set of audio cables this week (maybe tomorrow evening).

Message 16 of 30 (1,728 Views)
ACE - Expert

Re: Another surround sound (no sound) problem

KSPilot - Based on your posts you are right on. You recognize that only one HDMI input has this capability. You probably are correct that you do not have to change settings in the TV. If it does not work, post your TV model & I will see if I can find an option.

I like to point out possibilities so that people do not panic if something does not work at first - there is still another item to check. I was not thinking of unnecessarily causing concern up front.

Sounds like you have more than the STB as input. Do you use sometimes use TV sound and sometimes use receiver sound?

If always receiver, you can program the remote so that it always varies the receiver, including att mode when you watch U-verse & the DVD mode when you watch blue ray % the TV mode if you watch Over the Air.

If only sometimes then the remote needs to follow the mode button because you have a DVD player as possible input. So, you will have to change modes to vary either the TV or the receiver. If you hit volume while in the att mode it can decrease STB volume, but will max out at 25 , which would be where you want to keep it.

You can see if you can match the BD player output level with the STB (some setting below 25). If you can do this at a comfortable level, you may find you can stay in the att mode while using the "follow the mode method" . While watching U-verse the STB will vary for comfortable listening on either the TV or the receiver. While watching a blue ray you would have to change modes to TV or aux for sound control and DVD for blue ray control.

If you want more transparency across the various possibilities you will need a more full featured remote, such as a Logitech Harmony or this one - http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=RCRP05BR
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 30 (1,717 Views)
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Re: Another surround sound (no sound) problem

I have:

 

DVR > HDMI #1> TV (no sound at TV with DVR in surround)

DVR > optical > receiver (finally get surround at receiver)

 

BD > HDMI #2> TV (stereo at TV)

BD > RCA digital > receiver (surround at receiver)

 

Chromecast > HDMI #3> TV (stereo at TV)

 

TV > optical > receiver (stereo at receiver)

 

My TV manual says it will pass 5.1through, but I haven't seen any evidence of that.  I just got the Chromecast as a present, haven't got any surround from it to the TV yet, so I can't tell if the TV will pass 5.1 through.

 

With the BD we use the receiver - that's the whole point of having the home theater sound setup.

 

Normal TV watching is TV sound.  But I sure would rather just turn on the receiver for surround without having to switch the DVR.

 

Message 18 of 30 (1,715 Views)
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Re: Another surround sound (no sound) problem

No joy.

 

DVR > HDMI + L/R > TV does not give me sound when DVR set to surround mode. Apparently the TV can't convert surround to stereo so we get no sound at all.  The TV knows it's HDMI and seems to ignore the new L/R inputs.  Unplugging the HDMI cable causes the TV to ignore that port completely.  About the only thing left is to use component output from the DVR instead of the HDMI and I don't think I'm going to bother with that test.

 

The DVR has no way to send surround to the optical and stereo to the HDMI at the same time.

 

It was a good try.

 

So, to watch TV in surround I have to switch the DVR and use the receiver and if I want sound out of the TV I have to switch the DVR back to stereo.

 

I think I'll call ATT and see if there are any firmware updates that might help.  I can't be the only one.

Message 19 of 30 (1,657 Views)
ACE - Expert

Re: Another surround sound (no sound) problem

@KSPilot - What is your TV model number? I will look up the manual.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 30 (1,655 Views)
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Re: Another surround sound (no sound) problem

See post #9.

 

DVR/STB - VIP2250

 

TV - Samsung LNT4665F

Message 21 of 30 (1,652 Views)
ACE - Expert

Re: Another surround sound (no sound) problem

KSPilot - I looked at the manual & did not see anything. A very slim possibility would be "more" under setup. But, if there was something there it should be explained in the manual.

It does appear that the TV automatically detects the difference between HDMI and DVI. It says to use an HDMI.DVI adapter. You could replicate that with two adapters, but, I think that would cut off the copy protection indicator & it would cut off the video from the STB.

Why are you not going to bother with component? The picture is just as good. If you do not have enough cables you only need to connect one of the video cable to get a picture ( I believe the Y). You probably need to provide a signal for the TV to see it.

To verify the red/white output on the STB has stereo when in surround mode, you can use a composite connection.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 30 (1,642 Views)
Highlighted
Mentor

Re: Another surround sound (no sound) problem

I wasn't going to go component because I'm getting tired of messing with cables every evening.  I was also concerened the picture quality wouldn't be as good.  

 

I've done some looking around and now I'm not so worried about seeing a loss of picture quality.

 

I do have an extra component cable.  I might be able to get that installed in a couple days and report back.

Message 23 of 30 (1,632 Views)
Mentor

Re: Another surround sound (no sound) problem

Finally.

 

I've had UVerse for a full week and finally have the ability to leave the DVR in surround full time.  I now can get surround to the home theater and steteo to the TV without having to do anything other than power up the receiver.

 

The trick is to know that the ATT DVR doesn't allow you to get different sound outputs from it.  It's all or nothing.  If you turn on the surround, you need to make sure your TV can convert it to stereo or you won't get sound.

 

If your TV can't handle the conversion, the way to get sterero out to the TV and surround to the receiver at the same time is with component out to the TV.

 

Now if I want sound from the TV, I just turn it on.  For surround I turn on the receiver and turn down the TV volume.  No more going through the DVR menu.

Message 24 of 30 (1,583 Views)
ACE - Expert

Re: Another surround sound (no sound) problem

KSPilot - Thanks for letting us know you found the right combination.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 30 (1,530 Views)
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Re: Another surround sound (no sound) problem

Thanks for the encouragement along the way.  I figured I'd keep a running commentary in case someone else had a similar problem.

 

This would have been a no-brainer if the ATT DVR had the ability to assign a different sound output to each of the ports on the back of the box (like my old Comcast box).

 

Now I'm off to start a new thread complaining about how the remote doesn't allow me to control the TV volume the way I want.

Message 26 of 30 (1,527 Views)
ACE - Expert

Re: Another surround sound (no sound) problem

KSPilot - I suppose a new thread is appropriate. How about a sneak preview?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 30 (1,521 Views)
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Re: Another surround sound (no sound) problem

Ok.  A sneak preview:

 

I can program the remote so the volume buttons control each device independently, or so it controls one device.

 

1) If I program it for a single device (TV), I can push the ATT button and control channels, menus, guides, DVR functions, ..., and use the volume buttons to conrol the TV.

 

Advantage:  this is great for TV watching, which is what we do the majority of the time.

 

Disadvantage: when we watch anything in surround, I need the remote for that device (the receiver) to change the volume.

 

2) If I program the device to control the volume on the selected device then I can limit the number of remotes I have to keep nearby.

 

Advantage:  in this mode I can pretty much limit myself to the single remote.

 

Disadvantage:  I have to switch to TV to change volume, back to ATT to change channels, back to TV to adjust volume, back to ATT for menu, guides,..., back to TV, ...

 

--

 

Again, I go back to how my old Comcast equipment worked.  That remote had the ability to control TV volume when in Comcast STB mode and TV mode, then control volume on other devices when in those modes.

 

If the ATT remote had a third option - "Volume controls assigned to TV when in ATT or TV mode" - then I'd be have one less thing to grumble about.

Message 28 of 30 (1,516 Views)
ACE - Expert

Re: Another surround sound (no sound) problem

KSPilot - Yeah, the U-verse remote is inadequate in this area.

There is a way to have volume in the att mode, with TV and receiver, but it does not apply when you introduce another source ( i.e. Blue-ray).

To effectively do what you want to do you need a remote that supports activities. When a remote supports activities, you select the activity on power-up. The remote turns on the devices needed, sets correct inputs and maps buttons appropriately,

Two remotes that do this are Logitech Harmony and this one - http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=RCRP05BR

I do do not have personal experience with the RCA. I do have a Logitech Harmony 700. Here is a writeup that compares the U_verse remote with the LH model 300, which is not longer available. It is not for you anyway because it has only one activity. You need a more expensive model to have multiple activities.

I have recommended to many people that were unable to find codes to support their devices with the U-verse remote that they get a Logitech Harmony remote.
 
Many of those people feel they do not want to, or should not have to, spend their own money for a remote.
 
Others, have a very complex setup and are willing to spend their money to maximize their viewing experience.

The U-verse remote is effective for some subset of basic control functions on the most popular equipment, The Harmony provides full control of complex setups across a broader range of equipment.

Until sometime in 2011 the Harmony only offered expensive models (over $100). In 2011 they introduced the model 300 ($30) followed by the model 200 ($20). These only support one activity (Not many for a Harmony, but same as U-verse) - Watch TV.
 
This writeup shows that, even though the basic descriptions sound the same, there are functional advantages to the Harmony. The question is - Is it worth spending $$ for the Harmony.

Basic Similarity (Logitech Harmony Model 300 vs. U-verse remote) -
 
Both can control four devices (STB, TV, DVD, Aux) under one activity - Watch TV.

Logitech Harmony Model 300 advantages -
 
Must be able to do something no other remote can do to convince you to spend $30 to buy it so Logitech can make a profit.
 
Monster library of supported devices built on budget for expensive remotes (amazing how libraries grow over the years).

You can predetermine support of make & model via web site (http://myremotesetup.com/EasyZapper/New/Main.asp?WebProcessAction=Start&ReturnUrl=%2FEasyZapper%2F%2...

Since device support is defined in detail, a Logitech customer service rep (CSR) can help with any problems. When anything new comes out it can be added to your existing remote via download.
 
To program - Enter device make model in computer  based wizard. When device is supported, all functions are supported. IR signals can be learned from device remote.
 
IR/function/button  map - You can map any button to any function. You can pick buttons based on your preference, instead of someone else's. Logitech can add any new IR code format to function mapping via download. CSR can download changes that affect only you,
 
Watch TV button - Turns on/off programmed devices. Sets correct input. Ability to sequence devices and introduce delay between devices.
 
Change from Watch TV mode to individual device control with one button push and vice-versa. Same volume/mute buttons will affect different devices (STB, TV, HT) depending on device selected and the one user selected for the Watch TV activity. Note that the U-verse phantom mute can be un-muted with four logical button pushes - device mode, STB, mute, return to watch TV mode.

Supports some functions not available on standard remote - e.g. direct change of TV input - Instead of menu-navigate-select, Have a single button for HDMI 1 & another for HDMI2 - change inputs with one button push.
 
Able to buy more advanced remotes for more money - Each step up adds more devices, more activities(e.g. Watch OTA, Watch DVD, Watch TV with HT sound), more display (LCD screen) of functions & recharge-ablity .

Multiple activities appears to be a concept unique to the Logitech Harmony. It allows the same buttons to be programmed to different sets of inputs/functions/devices based on what the viewer is watching (i.e. an activity). The button map is unique to the activity. It can be as similar or different between activities/devices as you need it to be. Each activity has its own start up sequence to power up the selected devices & set inputs needed for continuity. It is especially valuable for complex setups and/or people with only basic knowledge of the operation of the remote.
 
*****************************************************************************************************

U-verse remote limitations -
 
U-verse  remote is provided free to watch U-verse TV. Support for some functions on some other devices is included so that it can be called "universal". But there is no business driver to spend money to assure full support of all functions on all possible devices .
 
Limited library of supported devices. Vague lists by type/mfgr. No model detail. No definitive/comprehensive list of codes. No "not supported" statement. If support is not accomplished, there is no way to find out if it should be supported until you find that the remote works for you. Since device support is not defined in detail, customer service rep cannot help with problems.
 
To program- Enter an arbitrary code that may be difficult (or impossible) to determine or step through every possible entry using the search method. Possibly finding some partially supported sets along the way.  No IR learning.
 
IR/function/button  map - Button/IR map cannot change (need new physical remote). IR/function map can only change if U-verse globally changes STB software. No ability to provide individual tuning.
 
Watch TV (ATT/power) -  Turns on/off programmed devices. Does not set input. Devices can be sequenced but cannot introduce delay. sequence program - att/ok-977-mode buttons pressed in desired sequence- enter.
 
Default mode of operation is Watch TV (Channel change on STB, Volume on TV, Power up STB/TV). To vary operation requires reprogramming with more arbitrary codes applied to individual functions. No clear distinction between Watch TV and individual device control (i.e. It is difficult to change operation between Watch TV and controlling individual devices by programming with codes.)

To clear phantom mute - att/ok - 955 - att - enter - mute - att/ok - 955 - tv - enter. 12 button pushes, where two are two finger. If you can remember how to do it.
 
Point anywhere remote is the only extra cost upgrade - provides RF (with STB pairing) and learning IR.

*************************************************************************************


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 30 (1,510 Views)
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Re: Another surround sound (no sound) problem

[ Edited ]

Looks like the Harmony 700 is discontinued.  The 650 might be the closest match.

 

I can live with setting the UVerse remote to match the 80%+ viewing activities of ours, then fumbling around with a second remote for the rest.

 

A true "universal" remote would be great, and the Logitech remotes look like they are the real deal.

 

But if UVerse just had that one more volume mode...

Message 30 of 30 (1,507 Views)
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