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Posted Sep 12, 2013
6:52:22 PM
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Activation fee I was lied to

I was shopping for internet a few weeks ago. Part of the reason I chose ATT uverse was the sales representative promised my "activation fee of $50" was "not a problem". All it took was a call for him as soon as I get my first bill and he would help waive it. I am a student supporting myself so I am not rich at all and every cent counts. So I brought uverse. There was actually a problem on ATT's side about sync, so I had to wait an week before my internet actually worked. On top of this, the sales representative delayed my waiver for a week because he was sick from work. Now he does not reply anymore.

Is there a number I could call to get this solved? I am pretty shocked at how I was lured into the service and lied to in my face about the fee waiving.

Thanks!

I was shopping for internet a few weeks ago. Part of the reason I chose ATT uverse was the sales representative promised my "activation fee of $50" was "not a problem". All it took was a call for him as soon as I get my first bill and he would help waive it. I am a student supporting myself so I am not rich at all and every cent counts. So I brought uverse. There was actually a problem on ATT's side about sync, so I had to wait an week before my internet actually worked. On top of this, the sales representative delayed my waiver for a week because he was sick from work. Now he does not reply anymore.

Is there a number I could call to get this solved? I am pretty shocked at how I was lured into the service and lied to in my face about the fee waiving.

Thanks!

Activation fee I was lied to

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Sep 13, 2013 1:10:46 PM
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ACE - Guru

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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