I just set up my uverse internet. All seemed to be going well. Then I got an error message saying I had problems with the phone or fax also plugged into my wall. I have neither of those things. It wont let me use the internet. I have done all the usual unplug, replug in, restart... None of it helps. To top it off I have called every number listed for customer support, even the ones saying they are 24/7 and can not find a way to get in touch with tech support. I chose the option for tech support and I end up, after giving more info about my account number and all that jazz, at this never ending loop of three options. "Would you like to know more about internet, tv or phone service?" If I choose internet, my problem, it just takes me to these ads about email and wireless service and ads for other services. I just want to talk to a person and use my internet. Please, dear lord, send me someone who either has an asnwer, a number that actually works or a box to ship this mess back in.
Click on the hyperlink in my sig and you will be taken to the profile of AT&T Customer Care. They are an escalation team that can help you get this resolved. Send them a PM with your info and concern and they will be in touch with you via PM. Watch the blue envelope at the top of the forum page for message notification.
You must type a description before you click preview or reply.
Share this topic
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.