11-13-2013 3:46 PM
11-13-2013 4:24 PM
I greatly apologize for all the inconveniences and lack of communication. I have been following this for you, and actually, did contact them today. They did provide me the same information, and it does appear that the date has been moved further out. Our facilities crew are working towards getting the equipment necessary to install services to your house, and I do apologize about all the delays. I did not want to send you an update until I had more concrete information, but I definitely will keep you posted as I continue to work on this for you.
11-14-2013 8:19 AM
After working a week with the engineering and facilities team, it appears they were able to get the issue resolved far enough to have the technicians resolve the rest. I will be sending you a private message to you to get this process completed. Again, apologies about all the delays.
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