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Posted Feb 11, 2014
12:54:11 PM
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ATTCustomer Care

I have had an issue since early January... I sent a private message to ATTcustomercare but still no one has read it...

I have had an issue since early January... I sent a private message to ATTcustomercare but still no one has read it...

ATTCustomer Care

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Feb 11, 2014 3:02:43 PM
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Hello EvanLZ,

 

Thank you for sending us a message. I see one from yesterday, one of our managers will reply to you as soon as possible.

 

Thanks,

Dmitriy


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Hello EvanLZ,

 

Thank you for sending us a message. I see one from yesterday, one of our managers will reply to you as soon as possible.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATTCustomer Care

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Feb 14, 2014 9:13:34 AM
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Dmitriy-

 

Still nothing from anyone over AT&T.......

Dmitriy-

 

Still nothing from anyone over AT&T.......

Re: ATTCustomer Care

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Feb 14, 2014 2:56:34 PM
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yeah i sent a message to them on the 9th and it was read 2 days later and still no response here. 

yeah i sent a message to them on the 9th and it was read 2 days later and still no response here. 

Re: ATTCustomer Care

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Feb 14, 2014 4:08:23 PM
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I sent a pm to ATT Customer Care department and the rep replied bit did nothing to assist. I have called all day long and each rep has told me so many different variations of what needs to happen with this billing issue. I was issued a credit and now it's being revoked and because of it my account has cancelled when it should have never been in the stayus it is. Please advise what should I do next before contacting legal representation?
I sent a pm to ATT Customer Care department and the rep replied bit did nothing to assist. I have called all day long and each rep has told me so many different variations of what needs to happen with this billing issue. I was issued a credit and now it's being revoked and because of it my account has cancelled when it should have never been in the stayus it is. Please advise what should I do next before contacting legal representation?

Re: ATTCustomer Care

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Feb 18, 2014 2:27:12 PM
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Hello everyone, I checked on your messages and I see that they've been assigned to appropriate specialists/managers. I apologize for the delay and thank you for your patience. Please let me know if there is anything else I can do for you.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello everyone, I checked on your messages and I see that they've been assigned to appropriate specialists/managers. I apologize for the delay and thank you for your patience. Please let me know if there is anything else I can do for you.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATTCustomer Care

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