01-02-2014 4:41 PM
As of 12/26/13 when our one year with ATT U-verse was up we contacted another cable/internet/phone provider to change to and scheduled an appointment for the new service to be set up. Unfortunately, when our date of 12/30/13 approached the new provider called and said ATT said they home number we had through U-verse voice for the last year was not a working number and told them to contact the customer which they did. To our new subscribers surprise we answered the phone which according to ATT was not a working number. That delayed our appointment another day with the new service provider. When the new appointment day came the new provider again was unable to set up the home phone service because they were told ATT refused to port the phone number to them. I was told to call the following day (January 1, 2014) to check the status of the ported number and to schedule another appointment with the new provider to finish the installation of the home phone. On the day of the third appointment after taking time away from work the new provider called and said ATT still is insisting that our home number is not a working number and to contact the customer.
I am so frustrated with ATT. They have done nothing but give us the run around from the day we signed up with U-verse. It took me 5 months to fight with ATT just to get the rebate cards back and now this. The new cable provider told us they will file a complaint with the FCC and I am doing the same.
So which is it ATT….do I not have a home number with you or are you refusing to port the number??? If my home number according to ATT is not a working number, which it is, than ATT owes me a years worth of fees that I have been paying them since they claim I do not have a home phone number through them. I have all my statements to back it up. By law they are required to release the number to the new provider.
ATT is a joke. I have my cell service through them and have never had any issues. U-verse/internet/home phone service is nothing but trouble. Don’t sign up for this!
01-02-2014 8:34 PM
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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