12-12-2013 9:33 PM - edited 12-12-2013 9:33 PM
AT&T is without a doubt the worst company I have ever dealt with.
Over 6 months ago my friend that was on my plan stopped paying her phone bill. I addressed it with AT&T they told me I could just reduce her plan to a 9.99 a month option so I didn't have to pay her cancellation fee or keep paying her bill. I was just fine with that despite the fact that she was able to renew her contract without my consent or me even being notified. So AT&T tells me I should have put a pass code on my account... I was never notified of her renewal until she stopped paying her bill.
How is that good business? Shouldn't AT&T be protecting their customer?. I understand she was on my bill, but how was she able to renew a contract without me even being notified? The bill is under my name. She had no access.
Now I go back and look at my bill and realized after all these months I've been paying for her data plan because AT&T "forgot" to tell me that I have to have her IMEI number to remove the plan. Seeing that this is impossible to get since she stopped talking to me whenever I suspended her service...
This is the worst customer service experience I've ever had and it keeps coming. Now I'm pretty much locked into paying an extra $60 bucks a month or a contract cancellation fee.
AT&T takes no responsibility for any of this. No I'm sorry. Just "Holly, you signed a contract saying you are responsible for service." Customer satisfaction and the fact that I've been a loyal customer for several years means nothing to them. I once believed in AT&T.
Now I'm just in an unhappy relationship with AT&T until I can come up with the money to cancel the contract and be rid of them forever .
12-13-2013 3:17 AM
12-13-2013 3:22 AM
12-13-2013 9:56 AM
Like Miccheck started to say, we use a few verification tools to make sure that only people you've authorized have permission.
Over the phone they have to have the last 4 of SSN, or in a store they have on the short list of names that check the ID against.
If you do have a situation where someone who shouldn't have has your SSN, but shouldn't have access, then we encourage you to put a password.
If AT&T did everything right, verified the person by the information you authorized to verify ect, then, you may need to take action yourself. I suspect there's legal action you can take against that invidual, but I am neither a legal expert, nor can we discuss that subject matter here.
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