ATT Uverse lies to get you to sign up!

Contributor

ATT Uverse lies to get you to sign up!

[ Edited ]

I was promised a 24 month promo and $100 rebate, but they gave me half of that.  I was told by ATT that the sales rep was wrong and I can try for a new promo in 12 months!  This is ridiculous! I guess they are better than Comcast at that.

 

[Edited to comply with Guidelines]

Message 1 of 7 (1,008 Views)
Community Manager

Re: ATT Uverse lies to get you to sign up!

Hello, tbeasman!


Thanks for posting. I'm sorry to hear your introductory promotions have expired. We'd be happy to review your account and explore your options, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7 (932 Views)
Contributor

Re: ATT Uverse lies to get you to sign up!

I just signed up for Uverse! I have the document from the sales rep and a bill from ATT it is not what I agreed to. After calling customer service and being told that the sales rep was wrong and they will not honor what I agreed to buy. I guess I will run the 12 months and switch back. Thanks for wasting my valuable time ATT. I will make sure all my neighbors know.
Message 3 of 7 (904 Views)
Contributor

Re: ATT Uverse lies to get you to sign up!

[ Edited ]

Tony

[Edited for privacy.]

I prefer email since I am busy most of the day.

Message 4 of 7 (901 Views)
ACE - Professor

Re: ATT Uverse lies to get you to sign up!


tbeasman wrote:
I just signed up for Uverse! I have the document from the sales rep and a bill from ATT it is not what I agreed to. After calling customer service and being told that the sales rep was wrong and they will not honor what I agreed to buy. I guess I will run the 12 months and switch back. Thanks for wasting my valuable time ATT. I will make sure all my neighbors know.

I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (887 Views)
Contributor

Re: ATT Uverse lies to get you to sign up!

I am a new customer as of feb 2014..
I was told that my bill would be $93..no more than $95 for bundling my internet and tv services,only to find out i was LIED to...and i am so FRUSTRATED with this company amd after speaking numerous of reps and a supervisor NOTHING has changed..i will not pay over the amount i.was promised!!!
Message 6 of 7 (770 Views)
Highlighted
Employee

Re: ATT Uverse lies to get you to sign up!

If offered a promotion, several things are not included in the promotion price and is states as not being included....

including monthly (recurring) HSIA fee (RG lease fee) $7, local broadcast fee $2.99 and any local city or county franchise fee can be $5, $6 or more and goes to your community. These can bring your $93 bill to $103 with no franchise fee to $110 plus taxes...

http://www.att.com/u-verse/explore/offer-details.jsp
Promotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges, including a $49 service activation fee, city video cost recovery fees, where applicable, and a Broadcast TV surcharge. Residential customers only. Credit restrictions may apply. Pricing, programming, and features subject to change at any time without notice.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (763 Views)
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