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Posted Aug 1, 2013
7:44:08 AM
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ATT Uverse Turbo drops 10-15 times a day/also full days

where should I start?

4 routers, countless visits by technicians, wasted hours waiting, full days without internet, service drops 10-15 times a day.

it would be almost acceptable, if, I only used it for mundane web surfing.  But, I worked from home as a systems engineer, connecting to multiple customers around the world; it is affecting my job performance, risking getting fired since I tell my customers (Apple, Best Buy, Target, ATT!, etc.): 'my internet is down'  you can imagine the response from my clients.

 

I live in a new community (www.seabourncove.com), which has been expanded and new residents are moving in almost daily.  My box has been de-programmed, programmed as a phone (I don't use land lines), power box has gone out, overall a horrible, frustrating, incnvenient, unacceptable for the year 2013, unacceptable coming from ATT, unacceptable living in the US (we're supposed to be technologically advanced...)

 

My user name says it all, I have been LIED TO by ATT, when they sold me their Turbo services (fastest, when it works).  On top of everything, I do not have a choice, ATT has monopolized the communication services here.

 

Stuck with ATT as with a bad marriage, I cannot moved since it's been only less than 3 months and it would cost me 7K to do so...

 

what can I say? oh yes, thank you ATT for the 11.06 you took off my bill.  ATT can keep their money, I need service!!!

 

I'm expecting the answer to be in the lines of: 'oh, we're sorry for the inconvenience, can we send a technician, perhaps change the router...'  Really?

 

how about this?  ATT, get your act together, ake responsibility for your service, invest in educating your technicians, invest in good equipment, and what a concept:  provide service as stipulated in the contract!

 

back to you ATT...

where should I start?

4 routers, countless visits by technicians, wasted hours waiting, full days without internet, service drops 10-15 times a day.

it would be almost acceptable, if, I only used it for mundane web surfing.  But, I worked from home as a systems engineer, connecting to multiple customers around the world; it is affecting my job performance, risking getting fired since I tell my customers (Apple, Best Buy, Target, ATT!, etc.): 'my internet is down'  you can imagine the response from my clients.

 

I live in a new community (www.seabourncove.com), which has been expanded and new residents are moving in almost daily.  My box has been de-programmed, programmed as a phone (I don't use land lines), power box has gone out, overall a horrible, frustrating, incnvenient, unacceptable for the year 2013, unacceptable coming from ATT, unacceptable living in the US (we're supposed to be technologically advanced...)

 

My user name says it all, I have been LIED TO by ATT, when they sold me their Turbo services (fastest, when it works).  On top of everything, I do not have a choice, ATT has monopolized the communication services here.

 

Stuck with ATT as with a bad marriage, I cannot moved since it's been only less than 3 months and it would cost me 7K to do so...

 

what can I say? oh yes, thank you ATT for the 11.06 you took off my bill.  ATT can keep their money, I need service!!!

 

I'm expecting the answer to be in the lines of: 'oh, we're sorry for the inconvenience, can we send a technician, perhaps change the router...'  Really?

 

how about this?  ATT, get your act together, ake responsibility for your service, invest in educating your technicians, invest in good equipment, and what a concept:  provide service as stipulated in the contract!

 

back to you ATT...

ATT Uverse Turbo drops 10-15 times a day/also full days

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Aug 1, 2013 10:41:15 AM
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ACE - Expert

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT Uverse Turbo drops 10-15 times a day/also full days

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Aug 2, 2013 8:21:09 PM
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Contributor

I have the same nightmare going on (except I have a choice on providers and Im not locked into a contract). I feel your frustrations and agree that it is completely unacceptable to deal with this in this day and age. 

 

Tick tick tick AT&T, time is running out before you permanently lose all of my business. 

I have the same nightmare going on (except I have a choice on providers and Im not locked into a contract). I feel your frustrations and agree that it is completely unacceptable to deal with this in this day and age. 

 

Tick tick tick AT&T, time is running out before you permanently lose all of my business. 

Re: ATT Uverse Turbo drops 10-15 times a day/also full days

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Aug 3, 2013 8:16:41 AM
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Employee
Edited by Phil-101 on Aug 3, 2013 at 10:11:12 AM

 

I am really sorry you have had this kind of experience.

 

[Edited to comply with Guidelines]

 

I am really sorry you have had this kind of experience.

 

[Edited to comply with Guidelines]

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT Uverse Turbo drops 10-15 times a day/also full days

[ Edited ]
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Aug 6, 2013 7:50:08 AM
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Voyager

Hello lied_to, I am an AT&T U-verse Community Specialist. I understand you have been having intermittent services after multiple attempts to resolve your issue. I understand your frustration at this point and would like to help you get this resolved. I have sent you a private message to provide you an update on the path we have taken to resolve your issue. I will be co-ordinating a resolution based on my findings and will continue assisting you until your services are restored.

Hello lied_to, I am an AT&T U-verse Community Specialist. I understand you have been having intermittent services after multiple attempts to resolve your issue. I understand your frustration at this point and would like to help you get this resolved. I have sent you a private message to provide you an update on the path we have taken to resolve your issue. I will be co-ordinating a resolution based on my findings and will continue assisting you until your services are restored.

Re: ATT Uverse Turbo drops 10-15 times a day/also full days

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Aug 6, 2013 8:11:33 AM
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Edited by ATTDmitriyCM on Aug 6, 2013 at 8:18:52 AM

Hello,

The issue is far more than intermittent, it is a constant problem. The intermittency would be how bad the failure is compared to how bad the quality is.


I had sent a private message to Customer Care communicating the details of my issue as well.

Thank you,
Chris

[Personal information removed]

Hello,

The issue is far more than intermittent, it is a constant problem. The intermittency would be how bad the failure is compared to how bad the quality is.


I had sent a private message to Customer Care communicating the details of my issue as well.

Thank you,
Chris

[Personal information removed]

Re: ATT Uverse Turbo drops 10-15 times a day/also full days

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