08-01-2013 7:44 AM
where should I start?
4 routers, countless visits by technicians, wasted hours waiting, full days without internet, service drops 10-15 times a day.
it would be almost acceptable, if, I only used it for mundane web surfing. But, I worked from home as a systems engineer, connecting to multiple customers around the world; it is affecting my job performance, risking getting fired since I tell my customers (Apple, Best Buy, Target, ATT!, etc.): 'my internet is down' you can imagine the response from my clients.
I live in a new community (www.seabourncove.com), which has been expanded and new residents are moving in almost daily. My box has been de-programmed, programmed as a phone (I don't use land lines), power box has gone out, overall a horrible, frustrating, incnvenient, unacceptable for the year 2013, unacceptable coming from ATT, unacceptable living in the US (we're supposed to be technologically advanced...)
My user name says it all, I have been LIED TO by ATT, when they sold me their Turbo services (fastest, when it works). On top of everything, I do not have a choice, ATT has monopolized the communication services here.
Stuck with ATT as with a bad marriage, I cannot moved since it's been only less than 3 months and it would cost me 7K to do so...
what can I say? oh yes, thank you ATT for the 11.06 you took off my bill. ATT can keep their money, I need service!!!
I'm expecting the answer to be in the lines of: 'oh, we're sorry for the inconvenience, can we send a technician, perhaps change the router...' Really?
how about this? ATT, get your act together, ake responsibility for your service, invest in educating your technicians, invest in good equipment, and what a concept: provide service as stipulated in the contract!
back to you ATT...
08-01-2013 10:41 AM
Contact ATT Customer Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
08-02-2013 8:21 PM
I have the same nightmare going on (except I have a choice on providers and Im not locked into a contract). I feel your frustrations and agree that it is completely unacceptable to deal with this in this day and age.
Tick tick tick AT&T, time is running out before you permanently lose all of my business.
- edited 08-03-2013 10:11 AM by Phil-101
I am really sorry you have had this kind of experience.
[Edited to comply with Guidelines]
08-06-2013 7:50 AM
Hello lied_to, I am an AT&T U-verse Community Specialist. I understand you have been having intermittent services after multiple attempts to resolve your issue. I understand your frustration at this point and would like to help you get this resolved. I have sent you a private message to provide you an update on the path we have taken to resolve your issue. I will be co-ordinating a resolution based on my findings and will continue assisting you until your services are restored.
- edited 08-06-2013 8:18 AM by ATTDmitriyCM
The issue is far more than intermittent, it is a constant problem. The intermittency would be how bad the failure is compared to how bad the quality is.
I had sent a private message to Customer Care communicating the details of my issue as well.
[Personal information removed]