ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

Tutor

ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

[ Edited ]

Hi All,

 

Whenever my connection is dropped, the Broadband and Service light turns off, then they start flashing. 

In regards to the ethernet, even turning off my laptop's wifi does not force it register the wired connection. 

 

Also another question: Will turning my RG off every night and back on every day bad for the RG. It's a habit I have when I still had my old Speedstream 5100 modem back when I had DSL Internet. 

 

The model number is 3801HGV and I live in a 2 unit house. I only use the RG for Internet. If a tech is required, what sort of tech should I ask for?

 

UV Realtime Screenshots:

 

 

 

Message 1 of 11 (795 Views)
ACE - Expert

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

Call TS right now and have them check your line, those errorrs are off the chart and the bitloading is showing a bridge tap/interference problem in it's strange look. Blocks should be solid and better shaped. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 11 (774 Views)
Tutor

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

Hello,

 

It's been several hours since I last posted. Tell me how's it look like now

 

Here's the latest on UV Realtime:

 

Message 3 of 11 (766 Views)
ACE - Expert

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

You forgot the Error Table and posted the IP/Profile page twice.  Still call TS as the bitloading looks almost as bad. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11 (757 Views)
Highlighted
ACE - Expert

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

Agreed.  Need to see the error page.  When it isn't disconnecting on you, how is service working?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 11 (752 Views)
Tutor

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

My Apologies for the Error table. When service IS working, my connection works great, no noticeable slowdowns or anything out of the ordinary. However, the Ethernet doesnt ever work, even if I turn off my laptop's wifi. 

 

Here are the latests IP, Error, Bitloading

Message 6 of 11 (721 Views)
ACE - Expert

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

[ Edited ]

While there is some sign of interference in your bitloading graph, it appears that you can go hours at a stretch (3 hours 45 minutes on the last screen shot) without any uncorrectable errors.  This points to something enviromental that comes on and off.  Things like air conditioners, treadmills, streetlights (not likely in your case since the problems were in the middle of the day and went away in the evening), bad electronics equipment transformers, the list goes on and on.  These kind of things are the worst because they don't stay on and let you find them.

 

First, is there a time of day pattern?  Secondly, next time it goes off, think if something has just been used (e.g. microwave).  It could be something outside your house, but those are harder to control for AND would be AT&T's responsibilty to find and fix.  If it's in your home, it'll be yours to correct.

 

BTW, you're getting a lot of correctable errors, too, but a certain number of these are okay.

 

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 11 (674 Views)
Tutor

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

[ Edited ]

Hmmn, Seems strange, the most recent thing that happened as of now that I can be sure of is the TV turning on.

As for patterns, it seems to happen most in the afternoon. I'll have to check as I dont keep track of exactly when.

 

BTW, for some strange reason I keep having to constantly uninstall and reinstall UV Realtime to get it to work everyday. Is there some weird reason for that?

 

Here's how it is a few minutes after the dropped connection:

Message 8 of 11 (643 Views)
ACE - Expert

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

rchrdhng - I believe it was Somejoe who suggested, long ago, to track down interference in the house with an am radio - listening for static getting ,ouder close to the source. I believe he found faulty power brick(s) this way.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 11 (626 Views)
Tutor

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

[ Edited ]

Many thanks.

 

Before I start, I have another question. Does me putting my laptop close to the RG cause interference? Because normally my laptop is around less than 3 feet away from the RG. 

 

Either way, what's the best way to go about sniffing for the interference? I mean, what frequency range? 

 

 

Also, any ideas on what is going on with my Ethernet? For some strange reason the light on the RG never turns on even though I plugged an ethernet cord into the yellow ports.

Message 10 of 11 (598 Views)
ACE - Expert

Re: ATT Uverse Modem, Dropped Connections and Ethernet cable not registering V2

The laptop itself, or the power adapter, could be creating interference.  The way to eliminate the adapter is to use battery power. 

 

You should get a Ethernet light on when there's wiredEthernet traffic.

 

Frequencies are anywhere on the AM band, really.  You can look at the bitloading chart, and remember that the AM band is 550 to 1600 KHz and look for a nasty drop.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 11 (552 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.