03-31-2014 10:19 AM
I am extremely frustrated and still have no resolution. I have been dealing with ATT for many years. In general, any new service (for moves) or changes to service has always been an issue...never smooth. Now I switched to U-Verse in 2012 and the issues continue. I'm not going to write a book here but I still need help to get my bill corrected to the agreed upon rate. Calls to customer service & account retention have not been successful. Today, the 3rd mo I am dealing with this matter was the worst. I was offered to correct to the previously agreed upon rate but a new, higher rate. I was livid and basically made the decsion to leave ATT.....that being said, it easier said than done and one of my goals is to have all services with one service provider. I was told by that agent there was no supervisor to speak with he was the end of the line!!!! What??? A new customer gets treated better that a long time customer. Something is not right here....I am seeking help to get my bill fixed and get the best rate possible. Help!
04-01-2014 1:06 PM
Thanks for posting. I'm sorry to hear about your recent billing issues. We'd be happy to review your account and explore some options, so click here to send us a private message.
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04-08-2014 3:05 AM - last edited on 04-08-2014 10:07 AM by ATTDmitriyCM
Just to keep you informed, I emailed attcustomercare separate from the forum and was assigned *********. Unfortunately, though Cate I. seemed willing to assist we have lost contact, ie no reply to my last couple of emails. I have since escalated my issues to the president's office and am hoping for a final solution Thank you for your contact. Regards.
04-14-2014 9:24 PM
04-17-2014 7:20 AM
So is another manager helping you or do you still need help?
Please let us know.
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