ATT Reward cards + TV plan: Bait and Switch???

Contributor

ATT Reward cards + TV plan: Bait and Switch???

Hello,

Where can I find information (in writing) about the two (2) $150 Visa Rewards Cards that the ATT rep (Stephanie) said I was going to get by signing up for (Uverse Internet + TV) ?

 

This is what was promised by Stephanie (and also her manager, Roxene/Roxanne):
For $55/month for twelve months: (6.0 Mbps internet, U-TV-Family, $300 in gift cards [2*$150]) and a One Time Fee of $49. No other fees/costs.

If I do not receive a written guarantee from ATT about the all the details that the ATT Rep promised me within this week (Jan 24, 2014), I think I will cancel my Uverse connection with ATT.

 
I am also seriously thinking about canceling my wireless service with ATT when I cancel the Uverse connection.

 

--
Dean

1,579 Views
Message 1 of 6
ACE - Guru

Re: ATT Reward cards + TV plan: Bait and Switch???

Here you can find info on Reward Cards:

https://rewardcenter.att.com/home.aspx

 

And you can also  send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.

.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Highlighted
Employee

Re: ATT Reward cards + TV plan: Bait and Switch???

For the rewards cards, I would suggest you go to the link the previous poster gave. The way our rewards card system works, you should receive instructions by mail on how to redeem the rewards. After your 30th day of service, you would follow the instructions on the card and redeem the rewards on our website. About 3-4 weeks after that, you'd receive the cards in the mail.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6
Tutor

Re: ATT Reward cards + TV plan: Bait and Switch???

I understood the cards were Visa cards for $150.00  is it a card you must return for a card?

Message 4 of 6
ACE - Professor

Re: ATT Reward cards + TV plan: Bait and Switch???


dotsonrox wrote:

I understood the cards were Visa cards for $150.00  is it a card you must return for a card?


 

I don't believe so. Like said above, once you have the service for 30 days, they should send a Visa card for the announced amount that you should be able to spend anywhere Visa is accepted.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
ACE - Guru

Re: ATT Reward cards + TV plan: Bait and Switch???


baseballisback wrote:

dotsonrox wrote:

I understood the cards were Visa cards for $150.00  is it a card you must return for a card?


 

I don't believe so. Like said above, once you have the service for 30 days, they should send a Visa card for the announced amount that you should be able to spend anywhere Visa is accepted.


You have to go to the Reward Center to get your rewards sent to you.

 

It has been a few years since I was installed, back then ATT sent out a letter with the info on how to redeem your rewards. I believe it still the same but I think most think it's junk mail and discard it with out reading it. Also I believe people think that the reward cards while just show up but it isn't that easy.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support