Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Sep 21, 2013
9:52:04 AM
View profile
ATT REPAIR service terrible
Edited by Taylarie on Sep 22, 2013 at 7:39:16 AM

I've had problems with house phone and internet for more then a week! 4 different techs came to house and service still having issues! My wife supports older seniors and needs our house phone! Friends and neighbors have complained about their ATT service also. ATT person on phone gave a lousy script explaination that things look good on his end! Had the nerve to ask if we wanted to discuss add on services! Are you kidding me! I'm bout to move to another provider!

 

Terrible customer service!

Frank {Personal content removed for your safety}

I've had problems with house phone and internet for more then a week! 4 different techs came to house and service still having issues! My wife supports older seniors and needs our house phone! Friends and neighbors have complained about their ATT service also. ATT person on phone gave a lousy script explaination that things look good on his end! Had the nerve to ask if we wanted to discuss add on services! Are you kidding me! I'm bout to move to another provider!

 

Terrible customer service!

Frank {Personal content removed for your safety}

ATT REPAIR service terrible

[ Edited ]
537 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Sep 22, 2013 2:44:38 PM
0
(0)
ACE - Expert

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response can take up to 2 business days.

This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response can take up to 2 business days.

This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT REPAIR service terrible

2 of 3 (455 Views)
0
(0)
  • Rate this reply
View profile
Oct 7, 2013 9:43:24 AM
0
(0)
Community Support

Hi fsantos,

 

We are glad to have worked with you on this case and get your services working again. If you encounter any further issues, just let us know, and we will be glad to help.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi fsantos,

 

We are glad to have worked with you on this case and get your services working again. If you encounter any further issues, just let us know, and we will be glad to help.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT REPAIR service terrible

3 of 3 (289 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post