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Posted Dec 3, 2013
6:12:56 PM
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ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

I have up to 24mbps and it never fails that after 4pm i have over 120 ping and 2-5mbps. This has persisted for a whole month. No one else in the house is using the internet at the time of occurence. Tech support says nothing is wrong. Thinking about dropping ATT out of sheer frustration.   I have heard of bottlenecking but this is rediculous.

I have up to 24mbps and it never fails that after 4pm i have over 120 ping and 2-5mbps. This has persisted for a whole month. No one else in the house is using the internet at the time of occurence. Tech support says nothing is wrong. Thinking about dropping ATT out of sheer frustration.   I have heard of bottlenecking but this is rediculous.

ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 3, 2013 6:31:32 PM
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Employee
Do you have Uverse tv service?, if so how many shows are being recorded and/or watched in HD?
Are your connections hardwired or wireless when running speed tests?
Single family home, apartment, condo?

If tv service with 24M internet your profile is 32M, each HD input of which there are 4 total uses about 6M.
Tv service is given priority over shared bandwidth internet.
If 3 inputs are being used 32-(3x6)= 14 left at 90% leaves 11.5 to 12.5 but if 4 HD inputs in use 8@.90=6.5 to 7
These would be expected hardwired, if running tests wireless would be even less.

If in an MDU more likelihood of wireless interference on the 2.4 band than in a single family dwelling. Again best if important to be hardwired, not affected by wifi interference.

Lastly internet congestion, after 4pm everyone coming home and turning on, rush out on the internet 4pm to midnight.
Could try changing DNS (various posts recommend using Google) .

Just some of my thoughts....
Do you have Uverse tv service?, if so how many shows are being recorded and/or watched in HD?
Are your connections hardwired or wireless when running speed tests?
Single family home, apartment, condo?

If tv service with 24M internet your profile is 32M, each HD input of which there are 4 total uses about 6M.
Tv service is given priority over shared bandwidth internet.
If 3 inputs are being used 32-(3x6)= 14 left at 90% leaves 11.5 to 12.5 but if 4 HD inputs in use 8@.90=6.5 to 7
These would be expected hardwired, if running tests wireless would be even less.

If in an MDU more likelihood of wireless interference on the 2.4 band than in a single family dwelling. Again best if important to be hardwired, not affected by wifi interference.

Lastly internet congestion, after 4pm everyone coming home and turning on, rush out on the internet 4pm to midnight.
Could try changing DNS (various posts recommend using Google) .

Just some of my thoughts....
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 3, 2013 7:36:17 PM
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yes, I have one tv for HD. While doing the tests the tv was off and zero shows were recording. I live in an apartment complex. My computer is wired into the 3801.

yes, I have one tv for HD. While doing the tests the tv was off and zero shows were recording. I live in an apartment complex. My computer is wired into the 3801.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 7:26:50 PM
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Trace to chicago from austin.100+ ping is rediculous

Tracing route to host.colocrossing.com [198.144.179.106]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms 
  2    26 ms    25 ms    23 ms  99-58-56-3.lightspeed.austtx.sbcglobal.net [99.5
8.56.3]
  3    23 ms    23 ms     *     75.8.128.118
  4    24 ms    24 ms    26 ms  12.83.68.141
  5    32 ms    31 ms    31 ms  12.122.212.13
  6     *        *        *     Request timed out.
  7    58 ms    58 ms    58 ms  xe-8-3-0.chi12.ip4.tinet.net [89.149.180.245]
  8    96 ms   100 ms   100 ms  gtt-gw.ip4.tinet.net [173.241.131.242]
  9   103 ms   106 ms   109 ms  ae2-40g.cr2.ord1.us.nlayer.net [69.31.111.149]
 10   100 ms   100 ms    98 ms  as23352.ae6-102.cr2.ord1.us.nlayer.net [69.31.11
1.3]
 11    96 ms   100 ms   101 ms  ae12.cr2.ord6.us.scnet.net [204.93.204.83]
 12   109 ms   109 ms   104 ms  72.ae2.ar2.ord6.us.scnet.net [204.93.204.159]
 13   108 ms   110 ms   109 ms  as36352.xe-0-1-0.ar2.ord6.us.scnet.net [50.31.17
0.126]
 14   108 ms   104 ms   106 ms  10ge-1-3-2.fz146.cr2.chi.colocrossing.com [206.2
17.137.254]
 15   104 ms    96 ms   100 ms  host.colocrossing.com [205.234.152.250]
 16   108 ms   108 ms    94 ms  host.colocrossing.com [198.144.179.106]

Trace complete.


Trace to chicago from austin.100+ ping is rediculous

Tracing route to host.colocrossing.com [198.144.179.106]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms 
  2    26 ms    25 ms    23 ms  99-58-56-3.lightspeed.austtx.sbcglobal.net [99.5
8.56.3]
  3    23 ms    23 ms     *     75.8.128.118
  4    24 ms    24 ms    26 ms  12.83.68.141
  5    32 ms    31 ms    31 ms  12.122.212.13
  6     *        *        *     Request timed out.
  7    58 ms    58 ms    58 ms  xe-8-3-0.chi12.ip4.tinet.net [89.149.180.245]
  8    96 ms   100 ms   100 ms  gtt-gw.ip4.tinet.net [173.241.131.242]
  9   103 ms   106 ms   109 ms  ae2-40g.cr2.ord1.us.nlayer.net [69.31.111.149]
 10   100 ms   100 ms    98 ms  as23352.ae6-102.cr2.ord1.us.nlayer.net [69.31.11
1.3]
 11    96 ms   100 ms   101 ms  ae12.cr2.ord6.us.scnet.net [204.93.204.83]
 12   109 ms   109 ms   104 ms  72.ae2.ar2.ord6.us.scnet.net [204.93.204.159]
 13   108 ms   110 ms   109 ms  as36352.xe-0-1-0.ar2.ord6.us.scnet.net [50.31.17
0.126]
 14   108 ms   104 ms   106 ms  10ge-1-3-2.fz146.cr2.chi.colocrossing.com [206.2
17.137.254]
 15   104 ms    96 ms   100 ms  host.colocrossing.com [205.234.152.250]
 16   108 ms   108 ms    94 ms  host.colocrossing.com [198.144.179.106]

Trace complete.


Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 7:28:54 PM
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Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 7:30:04 PM
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Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 7:34:35 PM
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I am being routed through NY! 173.241.131.242......

I am being routed through NY! 173.241.131.242......

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 7:41:11 PM
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And to get to Dallas from Austin I go through virginia and chicago....What is going on with the routing???

And to get to Dallas from Austin I go through virginia and chicago....What is going on with the routing???

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 7:54:26 PM
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Edited by my thoughts on Dec 7, 2013 at 7:58:03 PM

Do not know about routing issues but you have 2 issues with your install, possible related.


1) your running hot, 3801 RG at 500 feet, either need to replace RG with 3800 or have loop attenuation (red doogle) to add 1000 feet to loop length. Overdriving RG presents own set of problems, call for tech visit to do one or other.


Why a tech visit instead of requestng 3800 be shipped.


Issue 2) problem in upstream bandwidth ( notice roller coaster up,down in green) at your distance this should be smooth.
Also at this distance I would expect SN margin to be higher not below 15.
While 2 may be a factor of 1, would recommend tech visit to verify and resolve.

Do not know about routing issues but you have 2 issues with your install, possible related.


1) your running hot, 3801 RG at 500 feet, either need to replace RG with 3800 or have loop attenuation (red doogle) to add 1000 feet to loop length. Overdriving RG presents own set of problems, call for tech visit to do one or other.


Why a tech visit instead of requestng 3800 be shipped.


Issue 2) problem in upstream bandwidth ( notice roller coaster up,down in green) at your distance this should be smooth.
Also at this distance I would expect SN margin to be higher not below 15.
While 2 may be a factor of 1, would recommend tech visit to verify and resolve.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

[ Edited ]
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Dec 7, 2013 7:56:43 PM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ethan>tracert google.com

Tracing route to google.com [74.125.227.128]
over a maximum of 30 hops:

  1     1 ms     3 ms    <1 ms 
  2    28 ms    24 ms    28 ms  99-58-56-3.lightspeed.austtx.sbcglobal.net [99.5
8.56.3]
  3     *        *        *     Request timed out.
  4    26 ms    27 ms    26 ms  12.83.68.141
  5    43 ms    30 ms    31 ms  gar23.dlstx.ip.att.net [12.122.85.73]
  6     *       33 ms    32 ms  12.249.185.238
  7     *        *        *     Request timed out.
  8    38 ms    30 ms    31 ms  216.239.43.187
  9    32 ms    31 ms    31 ms  dfw06s17-in-f0.1e100.net [74.125.227.128]

Trace complete.

C:\Users\Ethan>tracert 206.217.142.170

Tracing route to host.colocrossing.com [206.217.142.170]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  Ping to Dallas
  2    25 ms    24 ms    31 ms  99-58-56-3.lightspeed.austtx.sbcglobal.net [99.5
8.56.3]
  3     *        *        *     Request timed out.
  4    23 ms    26 ms    24 ms  12.83.68.141
  5    30 ms    31 ms    32 ms  12.122.212.13
  6     *       31 ms    31 ms  ae7.dal33.ip4.tinet.net [199.229.231.25]
  7    82 ms    82 ms    84 ms  gtt-gw.ip4.tinet.net [173.241.130.138]
  8    82 ms    89 ms    76 ms  69.31.54.194
  9    31 ms    32 ms    31 ms  quadranet-colocrossing.quadranet.com [96.44.148.
54]
 10    32 ms    31 ms    32 ms  host.colocrossing.com [206.217.134.98]
 11    31 ms    30 ms    31 ms  host.colocrossing.com [206.217.142.170]

Trace complete.

C:\Users\Ethan>








Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ethan>tracert google.com

Tracing route to google.com [74.125.227.128]
over a maximum of 30 hops:

  1     1 ms     3 ms    <1 ms 
  2    28 ms    24 ms    28 ms  99-58-56-3.lightspeed.austtx.sbcglobal.net [99.5
8.56.3]
  3     *        *        *     Request timed out.
  4    26 ms    27 ms    26 ms  12.83.68.141
  5    43 ms    30 ms    31 ms  gar23.dlstx.ip.att.net [12.122.85.73]
  6     *       33 ms    32 ms  12.249.185.238
  7     *        *        *     Request timed out.
  8    38 ms    30 ms    31 ms  216.239.43.187
  9    32 ms    31 ms    31 ms  dfw06s17-in-f0.1e100.net [74.125.227.128]

Trace complete.

C:\Users\Ethan>tracert 206.217.142.170

Tracing route to host.colocrossing.com [206.217.142.170]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  Ping to Dallas
  2    25 ms    24 ms    31 ms  99-58-56-3.lightspeed.austtx.sbcglobal.net [99.5
8.56.3]
  3     *        *        *     Request timed out.
  4    23 ms    26 ms    24 ms  12.83.68.141
  5    30 ms    31 ms    32 ms  12.122.212.13
  6     *       31 ms    31 ms  ae7.dal33.ip4.tinet.net [199.229.231.25]
  7    82 ms    82 ms    84 ms  gtt-gw.ip4.tinet.net [173.241.130.138]
  8    82 ms    89 ms    76 ms  69.31.54.194
  9    31 ms    32 ms    31 ms  quadranet-colocrossing.quadranet.com [96.44.148.
54]
 10    32 ms    31 ms    32 ms  host.colocrossing.com [206.217.134.98]
 11    31 ms    30 ms    31 ms  host.colocrossing.com [206.217.142.170]

Trace complete.

C:\Users\Ethan>







Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 7, 2013 8:01:49 PM
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Ok I'll schedule a tech and update. Thanks for checking out my screens!

Ok I'll schedule a tech and update. Thanks for checking out my screens!

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 8, 2013 3:28:34 PM
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Community Support

Hello estewart08,

 

We received your private message and will continue helping you with your Internet connection issues. We will help you coordinate an appointment with a technician after reviewing your account.

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hello estewart08,

 

We received your private message and will continue helping you with your Internet connection issues. We will help you coordinate an appointment with a technician after reviewing your account.

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 8, 2013 5:27:05 PM
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ACE - Expert

estewart08 wrote:

And to get to Dallas from Austin I go through virginia and chicago....What is going on with the routing???


I see neither New York nor Virginia addresses in your route, though I do see Chicago (the addresses that contain "ORD" are in Chicago).


estewart08 wrote:

And to get to Dallas from Austin I go through virginia and chicago....What is going on with the routing???


I see neither New York nor Virginia addresses in your route, though I do see Chicago (the addresses that contain "ORD" are in Chicago).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 8, 2013 5:51:29 PM
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hop number 8 on the first tracert is NY check the ip address.

hop number 8 on the first tracert is NY check the ip address.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 8, 2013 5:51:47 PM
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hence where the ping spikes to 100

hence where the ping spikes to 100

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 8, 2013 6:33:25 PM
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ACE - Expert

Just because TINET is headquartered in New York doesn't mean that router is.

 

The hop before and the hop after are both in Chicago, and none of those three is an AT&T router.  If we were to go with your assumption that the hop is in New York, then TINET's Chicago office bounced it there, only to have the "New York" router bounce it back to nllayer in Chicago.

 

That high ping does indicate to me that packets aren't coming back by the same route they're going there, but again, this is something outside of the AT&T network.

 

 

Just because TINET is headquartered in New York doesn't mean that router is.

 

The hop before and the hop after are both in Chicago, and none of those three is an AT&T router.  If we were to go with your assumption that the hop is in New York, then TINET's Chicago office bounced it there, only to have the "New York" router bounce it back to nllayer in Chicago.

 

That high ping does indicate to me that packets aren't coming back by the same route they're going there, but again, this is something outside of the AT&T network.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 10, 2013 6:41:22 AM
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Equipment and lines are fine.  Seems there is an issue with the colocrossing server via tinet.  However I had a friend tracert this server with TWC and he had no issues.

Equipment and lines are fine.  Seems there is an issue with the colocrossing server via tinet.  However I had a friend tracert this server with TWC and he had no issues.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 10, 2013 6:52:33 AM
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Edited by JefferMC on Dec 10, 2013 at 6:53:01 AM

TWC may (probably does) use a different route due to different peering arrangements.  You could post his traceroutes as well for comparison.

 

Unfortunately, this sort of issue is extremely hard to get resolved due to the myriad number of hands in the pie.  It looks like the issue is with TINET, but they're not directly engaged by you, so you cannot open a service ticket with them. 

 

I'm not terrifically hopeful that this will do a lot of good, but you can try clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.  

 

The "end" in this case may be "this is outside of our control," but there's not a lot else you can do, except that I'd suggest you also get ColoCrossing to work it from their end.

 

TWC may (probably does) use a different route due to different peering arrangements.  You could post his traceroutes as well for comparison.

 

Unfortunately, this sort of issue is extremely hard to get resolved due to the myriad number of hands in the pie.  It looks like the issue is with TINET, but they're not directly engaged by you, so you cannot open a service ticket with them. 

 

I'm not terrifically hopeful that this will do a lot of good, but you can try clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.  

 

The "end" in this case may be "this is outside of our control," but there's not a lot else you can do, except that I'd suggest you also get ColoCrossing to work it from their end.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 10, 2013 7:09:32 AM
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Ok, thanks for your input I will look into this further.

Ok, thanks for your input I will look into this further.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 20, 2013 5:36:48 PM
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ATT just has terrible routing..nothing can be done. I will be switching providers.

ATT just has terrible routing..nothing can be done. I will be switching providers.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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Dec 22, 2013 2:37:14 PM
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Welcome to the club.  Only mine is not only slow at 4pm, it is also slow at 5am and 11 pm, and every other time.  I don't have the TV so it cannot be blamed on that.  Fact is the service sucks.

Welcome to the club.  Only mine is not only slow at 4pm, it is also slow at 5am and 11 pm, and every other time.  I don't have the TV so it cannot be blamed on that.  Fact is the service sucks.

Re: ATT Internet high ping and low DL Speed after 4pm all the way to 11pm

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