09-12-2013 10:00 AM
I am super frustrated with the service. I enrolled after a $30 monthly deal and I asked if I could increase my internet speed down the road. They answered yes. Now, I am in a contract and apparently, it is unavailable in my area. And they want me to pay for an early termination fee because they can't provide me with the level of service I requested in the beginning.
I have spoked to customer service, managers, and they have been rude and very unhelpful.
09-12-2013 5:04 PM
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Please include your name, account number, email address, phone number and the best time to contact you. Their normal business hours are from 7am to 10pm Central Time. It may take up to 48 hours for them to respond and please take into account weekends when contacting them.
Customer care is not the same as customer service. They are a dedicated escalation team that gets issues resolved when other means have failed.
To check for their reply, click the little blue envelope.
09-13-2013 9:29 AM
We received your private message and one of our managers will be reaching out to you shortly to look at the options available for your service.
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