Before you select AT&T as your service provider, think twice. We cancelled our U-verse account two days after the billing cycle closed, so we were charged for another month of service. We called to ensure that the auto-draft was discontinued and that an adjusted bill would be sent. We returned all equipment on time as well. The auto-payment was still taken from our account! Over $450!! We called at the beginning of the week and were told it would be escalated through claims and posted back to our account by Friday. Guess what? No money. Now we are being told that we need to wait to receive a paper check in the mail. This could take another two weeks.
This is only one of the MANY issues we have had with AT&T. It started when we first moved to our house and selected U-verse as our TV provider. They dug a 4ft by 4ft hole into our backyard and under the fence into our neighbors yard with out approval from us or our neighbor. We had live wires laying in our backyard for at least 3 days and we have 3 children at home. Not safe. Technicians were in and out of our backyard and continously left the gate open. We received no phone calls as to when they would be coming or going. It took almost two weeks to get our TV and internet service setup.
Once the service was setup, it didn't work properly. The TV would freeze up, kick us out of recorded programs, and don't get me started in the internet service!
Lastly, the customer service for AT&T is the worst I have ever experienced. You will be transferred in a circle, told conflicting information, and stolen from.
Thanks for posting. I am so sorry to hear about your recent experiences with U-verse. I completely understand your frustration, and I apologize for everything you've dealt with. If you would like us to review your account and make sure that your Auto-Pay has been discontinued, please send us a private message by clicking here.
In your message, please provide your name, phone number, email address, and the best time to reach you.This is not the same Customer Service team you've talked to over the phone; this is a dedicated team that only handles escalations from the forums. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns! Once again, I apologize for the frustration and inconvenience.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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