- edited 10-29-2013 6:34 AM by ATTDmitriyCM
I have a huge credit problem caused by AT&T. I moved into a new apartment on 4-17-2010, and I ended my AT&T internet at my old apartment. I got new AT&T internet within a week of moving into my new place. I made payments as normal online, and during the third month I could no longer log on to make payments, and my service had stopped. I first called technical support for assistance but they told me they could not find my account number, so they transferred me to the Accounts Department. I was transferred to at least 2 Accounts Representatives that could not find my account number, could not find any account associated with my name or my address, and told me I needed a technician to come to my apartment to set up internet. I advised them a technician had ALREADY came out and installed it, and I had been receiving service for 2 months already. They put me on hold, and eventually hung up on me. I tried calling again the next night, I told the Accounts Representative that I already had the hardware and I just wanted to pay my account and continue service, but she said I could not pay because my account did not exist. I told her to cancel everything because I was frustrated with AT&Ts carelessness and poor accts management -- she said I could not cancel an account that DID NOT EXIST. 3 months later, AT&T sends a debt collector after me with 3 months worth of bills. My credit score dropped from 800+ to 700 and I could not get a mortgage.
10-29-2013 6:51 AM
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
10-29-2013 9:39 PM
AT&T will ignore till you threaten them with paper trails and legal action. They destroyed my credit score too and mortgage companies denied me for a home loan. AT&T front line Representatives are not courteous or professional people and you have to ask for the supervisor or even the Regional managers. The problem did all started when I switched from a basic AT&T land line account to an U-verse account. It created confusion for the AT&T Reps and they could not figure out simple math to the bill errors. That is when they threw the debt collectors at my house.
Warning to all AT&T customers: document the names of Reps that you talked to, the time and date of the calls, use mail of receipt for all mailings....Create paper trails because you will win over them It is like dealing with the government...
10-30-2013 8:33 AM
@tgong I'm so, so sorry to hear of this experience. I can only imagine your frustration. Thanks for posting here where we have the opportunity to help. Send us a private message here with your full name, account number, contact information and the best time you can be reached. One of our amazing specialists will be in touch to assist.
Again, my deepest apologies!
10-30-2013 8:50 AM
Yes, I also switched from a land line to a dry-loop, that is when everything went haywire and they lost all my account information, but magically found it 3 months later after I switched to Comcast. Amazing how they found my account, and amazing they sent debt collectors after me.