08-17-2014 5:21 AM
After your failure to provide me the promised service, I cancelled U-verse on 5 Aug, a few days after installation. I received a modem return label. I returned the modem. I later found out the account was not cancelled. I called Friday and had the cancellation post-dated to 5 Aug. I just received a new bill for next month. The chat rep told me there is no record of my cancellation. How did I get a modem return label if I did not cancel? Does anyone at AT&T actually know what is happening?
08-17-2014 7:40 AM
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
08-19-2014 11:54 AM
Thank you for sending us a private message. I see that one of our managers has sent you an email and also left you a voicemail, have you received any of those?
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