I have never been one to complain in a public forum about something but with this issue I feel it is needed. If anyone has a solution to my multiple issues feel free to post them for me.
1, On 10/22/13 I went to the local AT&T store to pay my bill for my U-verse with my credit card. The bill wasnt due until the next day. I have my debit card set up with auto pay but didnt have the funds in there since I didnt get paid until 10/23/13. I didnt want to default on my payment not knowing when they actually take the money to pay the bill. They charged my credit card and the the next day they also charged my debit card. I found this out when i cashed a check at my bank and looked at my receipt. I went to the AT&T store and spoke to customer service over the phone. They said they would reverse charges on my credit card and that it would take up to 5 business days. 5 days later Im still waiting.
2, On 11/1/13 I received in the mail that my auto pay was now cancelled with my debit card and that I would have to sign back up.
3, I was given U450 as a promotion since I had U300. It was to end on 10/23/13. When I went to my account to end it before the promotion expired I notice that the promotion was extended to 11/12/13 so i decided i would cancel it later. They have since billed me for it which has to be paid on 11/23/13. Over the last 3 months my bill has gone up $20.00 plus dollars each month for reasons I have yet to figure out. I was price locked in for two years with a one year commitment to AT&T.
I cant seem to get an answer from anyone when I talk to them on the phone. If anyone knows how to figure this out please let me know. Thank you.
I would suggest that you contact AT&T Customer Care via private message. These are not the same people as the CS/TS reps you call--they are social media managers who can connect you with the right people to escalate your issue. Include your name, account number and your contact information. Watch the blue envelope at the top right of your screen--they usually reply within 1-2 business days.
"Everything should be made as simple as possible--but not simpler." --Albert Einstein
Hello michaelparks99, welcome to the forum and thank you for your post.
I'm sorry for all those issues you're having with AT&T recently. Like docbombay suggested, please send us a private message. One of our U-Verse specialists will reach out to you to help within 2 business days.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.