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Posted Jan 11, 2014
7:21:45 AM
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AT&T cancelled our U-Verse voice service and customer service can't help restore it.
Edited by Jeff in Houston on Jan 11, 2014 at 1:13:22 PM

I came home from work on January 3 and our phone was dead.  I spent more than 12 hours talking and chatting to customer service over the last week.  Our regular service and number still have not been restored.  We have a temporary phone number instead.  We'd like our regular number back; it's been our number since 1992. 

 

I've researched and found this has happened to other people, including Liz Weston, a personal finance blogger, who wrote in 2010: "My home office phone number got swiped by another carrier. For three long weeks, AT&T promised, and repeatedly failed, to get my number back. I spent hours with AT&T's call-center representatives in the Philippines, all of whom cheerfully assured me they could solve my problem. None actually did." http://money.msn.com/shopping-deals/how-to-complain-and-win-liz-weston?GT1=33009

 

It hasn't been three weeks yet for me, but I was told by an AT&T supervisor last night (after midnight in Houston, afternoon in the Phillippines) that everything that was done this week was wrong, they will have to start over, and my service will be active again on January 15, 12 days after the original mistake. 

 

Are there any resources at AT&T that can resolve this problem?  I have lost all confidence in their customer service.

I came home from work on January 3 and our phone was dead.  I spent more than 12 hours talking and chatting to customer service over the last week.  Our regular service and number still have not been restored.  We have a temporary phone number instead.  We'd like our regular number back; it's been our number since 1992. 

 

I've researched and found this has happened to other people, including Liz Weston, a personal finance blogger, who wrote in 2010: "My home office phone number got swiped by another carrier. For three long weeks, AT&T promised, and repeatedly failed, to get my number back. I spent hours with AT&T's call-center representatives in the Philippines, all of whom cheerfully assured me they could solve my problem. None actually did." http://money.msn.com/shopping-deals/how-to-complain-and-win-liz-weston?GT1=33009

 

It hasn't been three weeks yet for me, but I was told by an AT&T supervisor last night (after midnight in Houston, afternoon in the Phillippines) that everything that was done this week was wrong, they will have to start over, and my service will be active again on January 15, 12 days after the original mistake. 

 

Are there any resources at AT&T that can resolve this problem?  I have lost all confidence in their customer service.

AT&T cancelled our U-Verse voice service and customer service can't help restore it.

[ Edited ]
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Jan 11, 2014 7:48:19 AM
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ACE - Master

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They WILL get your issue corrected.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They WILL get your issue corrected.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AT&T cancelled our U-Verse voice service and customer service can't help restore it.

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Jan 12, 2014 8:30:12 AM
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Community Support

Hello Jeff in Houston,

 

We're sorry this has happened to you. We received your Private Message and will continue assisting you to help you restore your phone number. Please check your inbox in the forum for further updates.

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hello Jeff in Houston,

 

We're sorry this has happened to you. We received your Private Message and will continue assisting you to help you restore your phone number. Please check your inbox in the forum for further updates.

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T cancelled our U-Verse voice service and customer service can't help restore it.

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