I have had it deal with the same answer for 3 years now… I'm extremely frustrated with this company. I never did anything wrong to you guys! OK, i USED to be a at&t DSL customer, until I was told DSL was being removed from my area due to U-verse replacing it. I liked hearing that U-verse was coming at first! So 6 months later my DSL went I a standstill and was painfully slow and unusable and contantly disconnected. So I cancelled my DSL and went to this awful company called exede satellite until U-verse would become available. I was told multiple times that I would be able to get the 6mbps U-verse plan. Well that Was a big LIE! ALL of my neighbors were eligible for 768kbos U-verse. Ok… let me say something right now. What's the point if bringing U-verse when my neighbors have 3mbos DSL? Who wants slower internet? Even though DSL was to a crawl it was still stupid. Neighbors could get it, intfront of me, behind me, and on both sides of me. Like I've told AT&T countless of times I am on the same wire/telephone pole as my neighbors. But AT&T says I'm not. Doesn't make any since cause if I was on a differenT line that is about 4 miles down the road and that's a different phone compAny, so I gave up on that deal. I couldnr get U-verse but everyone else could. SO FRUSTRATING!!!!!!! Then, in late july uverse magically disappeared… now no one could get it. 2 of my neighbors have been pulled by AT&T DSL because of the upcoming "U-verse expansion" that never happened. I get countless flyers in the mail saying I can get U-verse. Lies lies lies!!!! No cable here, no DSL, no U-verse! Just Verizon LTE and satellite! ALL HAVE SMALL CAPS!!!! Expensive!!! I need help! I'm tired of the same dumb answers AT&T keeps giving me! I've gotten to the point where I AT LEAST want a 1.5mbps connection!! Pleas! I need someone to help me. I'm on a 10GB satellite monthly cap and paying $65 a month for it! Then when I go over I get slowEd to 80kbps. DIAL UP SPEEDS!!! I'm just asking for some help here! I need internet! Please AT&T please!! How hard is it!? And by the way! A tech came and installed U-verse in a road FARTHER down from me and that person on the website could only get 768kbps BUT the tech somehow got 1.5mbps! And now that address that has U-verse right now says they can't get it! See?? There's a big problem here! I need answers! Clear answers! Ones that actually make sense! And I do live in the country but I know I can get U-verse! IT IS POSSIBLE! AT&T just wont make the effort! Please somebody help me get these people to get me some decent internet!
I apologize about your experiences in attempting to get the U-verse service, but I will be happy to look further into this for you. I will have someone from my team send you a private message to gather more information.
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.