01-02-2014 7:44 PM
A guy came to our residence to install a internet jack so we could have U-verse in our home. Once connected he discovered that there was something wrong with our signal and it turned out to be a much larger issue. I just got off the phone with AT&T and they've told me that I still have to pay for the installation even though we had to cancel our internet and go with a different company. I didn't choose to leave AT&T they just couldnt provide the service we wanted to pay for so we had to switch. We wanted to have AT&T service but couldnt because of a technical issue. And what did we get in return for choosing them. A $100.00 jack that doesnt do anything. A shocking way to treat customers from such a large company and a shame for someone we've been using for years.
There are very few people in this world that are ok to pay for something that doesnt work. It breaks my heart that AT&T is trying to get away with it.
01-02-2014 8:14 PM
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
01-02-2014 8:17 PM
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