08-01-2014 10:31 AM
I was called on july 14th regarding new internet service, via an employee referral, and the promotion I was given was $25.50 for 12 months of 12mbps service (normally $39.95, which they told me today was also a promotion price), no equipment fee, tech fee waived, and a $180 etf if cancelled within the first year. The rep said that they would be making the changes once the installation was complete and the account active.
The bill I received was for $146.22.
I was charged the install and the $39.95 rate.
I emailed the rep that signed me up 6 days ago and told them what happened, she emailed me back the same day saying that she would have it corrected. I havent heard from her since...
I'll keep this part short...I called in yesterday, got disconnected twice, finally told my story, was told multiple times that no such deal exists and that they best they could do was a manager special at 50% $56...so $28 for 12 months.
I agreed and told them that I would follow up on the $25.50 rate at a later time. Long story short, $3 a month isn't an issue. The issue is how I was treated and lied to. Regardless of the price, its a bait and switch.
I got one last piece of info before I got off the phone, the $25.50 rate was apparently applicable back before March, when the price was $51 (currently $56). So there was some validity to the rate the original rep gave me, but still, its a bait and switch. As consumers do we have to start recording all of our calls with these large companies (comcast, att, verizon, etc)???
This turned out to be a lot longer post than I wanted...anyways, hope it helps others down the road.
08-25-2014 11:01 AM
No replies from any ATT employee on this?
My bill is $39.95
ATT is saying this is what I have signed up for, even though I have confirmation from att employees saying that my $28.50 promotion is processing.
My bill last month was $27.28 after the rep credited my account for the differences in the bill.
What is going on here? Is this a joke?
08-25-2014 11:45 AM
Contact ATT Customer Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your billing problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck
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08-25-2014 12:13 PM
Thank you for the response. I have tried sending the PM, however when I hit send nothing happens. I have tried via chrome and firefox...
08-25-2014 12:35 PM
Yeah, the Send-button issue has been irritating all of us for 2 months now.
I think it is probably trying to display an error message when you click Send, but displays it where you cannot see it. Try clicking the HTML, then Preview tabs, then try clicking Send on your PM again.
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