04-07-2014 8:08 AM
Thanks for posting. We love hearing about our customers' positive experiences with our reps! If you have any more information about Charlie, please let me know via private message so I can share your comments.
In the meantime, we look forward to seeing you around the forums!
04-13-2014 6:51 AM - edited 04-13-2014 6:54 AM
The kind of service that your reps like Charlie is what giving ATT a much better image than the competitor. My suggestion is that ATT should train their customer service employees on how to give excellent service and at the same time sell your products . I was talking to my neighbor the other day and she told me that she ready to leave the competitor and switch. And also please there should be transparency when one is signing up. Let the customers know right then and there about those extra fees like making a deposit when one does not have a perfect credit. Not everyone I am sure that wants to get Uverse has perfect credit but making a deposit of $499 would make it harder for them to get Uverse. Try talking to t he customer about making payments on the deposit I am sure that they will be happy to do it.
04-30-2014 8:41 PM
Hello ATT Uverse and thank you for the rewards card that I got in the mail today. Were it not for it I would not be able to upgrade my plan and my phone at my current wireless provider. Too bad your wireless department cannot get my business. I really had a bad experience today and was about to switch to ATT wireless were it not for this lousy customer service given by one of your employees. All is well that ends well.
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