10-03-2013 8:21 AM
We have U450, 6 STBs, max turbo speed, and a more than five-year old DVR (Motorola VIP1216). It still limps along, but the speed is incredibly slow (several seconds to change a channel), it is buggy, and our storage is completely insufficient.
How can an existing customer in this situaton go about switching to a new DVR?
10-03-2013 9:48 AM
My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry to hear your VIP1216 is not working as well as it used to but, I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you!
10-05-2013 1:57 PM - edited 10-05-2013 2:16 PM
Just checking back with you. I see the replacement DVR was delivered yesterday. How is the new unit working for you?
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10-12-2013 6:00 PM
Contact ATT Uverse Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap too.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
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