5-year old DVR - how to upgrade?

Contributor

5-year old DVR - how to upgrade?

We have U450, 6 STBs, max turbo speed, and a more than five-year old DVR (Motorola VIP1216).  It still limps along, but the speed is incredibly slow (several seconds to change a channel), it is buggy, and our storage is completely insufficient.

 

How can an existing customer in this situaton go about switching to a new DVR? 

Message 1 of 5 (606 Views)
Employee

Re: 5-year old DVR - how to upgrade?

Hello, Elizabeth144

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry to hear your VIP1216 is not working as well as it used to but, I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (583 Views)
Community Support

Re: 5-year old DVR - how to upgrade?

[ Edited ]

Hi, Elizabeth144

 

Just checking back with you. I see the replacement DVR was delivered yesterday. How is the new unit working for you?

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5 (539 Views)
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Contributor

Re: 5-year old DVR - how to upgrade?

Hi, 

 

can an you send me the same info?

 

thanks

Message 4 of 5 (473 Views)
ACE - Expert

Re: 5-year old DVR - how to upgrade?

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap too.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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