I upgraded from the 24/3 Uverse to the 45/6 in early Dec. 2013. After multiple techs visits and phone calls, still logging slow speeds (approx. 22mbps down, but the upload speed is the only improved feature so far, approx. 5.3mbps). All test have been with Ethernet cable direct to RG. Nothing else on (TV, other computers, etc). I have brought up the fact that the aggregate download speed is not the total of both lines coming in, but still don't have an answer or solution. I am pretty close to the ATT box that supplies the service and have always got the total advertised speed, until now. It looks like something is not allowing the two lines to add together to deliever the 45mbps:
Line 1 Line 2 Downstream Upstream Downstream Upstream
I'm sorry you are not getting the Internet speed you were expecting after subscribing to Power 45 Mbps. I can review your account and help you make any corrections necessary to ensure you are getting the correct speed. I sent you a Private Message to gather some account details and continue assisting you.
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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