45 mbps is not close to expected download speed

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45 mbps is not close to expected download speed

I upgraded from the 24/3 Uverse to the 45/6 in early Dec. 2013.  After multiple techs visits and phone calls, still logging slow speeds (approx. 22mbps down, but the upload speed is the only improved feature so far, approx. 5.3mbps).  All test have been with Ethernet cable direct to RG.  Nothing else on (TV, other computers, etc).  I have brought up the fact that the aggregate download speed is not the total of both lines coming in, but still don't have an answer or solution.  I am pretty close to the ATT box that supplies the service and have always got the total advertised speed, until now.  It looks like something is not allowing the two lines to add together to deliever the 45mbps:

DSL Status
  Line 1 Line 2  Downstream Upstream Downstream Upstream
Line StateUpUp
Downstream Sync Rate (kbps)2883226394
Upstream Sync Rate (kbps)30403040
Downstream Max Attainable Rate (kbps)5485249440
Upstream Max Attainable Rate (kbps)1168011808
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)19.524.718.324.8
Line Attenuation (dB)31.722.832.122.1
Output Power(dBm)14.56.614.56.0
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors0000
CRC Errors0000
Aggregated Information
Bonded Downstream Rate28832
Bonded Upstream Rate3040
IPv6
StatusAvailable
Global Unicast IPv6 Address2602:306:37de:a340::/60
Border Relay IPv4 Address12.83.49.81
IPv4 Statistics
Transmit Packets50760
Transmit Errors0
Transmit Discards6
IPv6 Statistics
Transmit Packets41
Transmit Errors0
Transmit Discards0
 

 

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Employee

Re: 45 mbps is not close to expected download speed

Hello rcashley,

 

I'm sorry you are not getting the Internet speed you were expecting after subscribing to Power 45 Mbps. I can review your account and help you make any corrections necessary to ensure you are getting the correct speed. I sent you a Private Message to gather some account details and continue assisting you.

 


SadathCS

ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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