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Posted Oct 25, 2013
1:39:40 PM
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4 HD Streams?

Hi all.  I'm new to the forums.  We just got U-Verse installed yesterday, and the tech said that we should be able to get 4 HD streams at once.  However, my profile is set to the 1SD / 3HD.  

 

I saw a post earlier where a Community Manager on this board was able to assist someone in investigating to see whether they could truly get 0SD/4HD and then got it changed for them.  I was hoping someone could assist me with that as well?

 

Thanks!!!

 

Mark

Hi all.  I'm new to the forums.  We just got U-Verse installed yesterday, and the tech said that we should be able to get 4 HD streams at once.  However, my profile is set to the 1SD / 3HD.  

 

I saw a post earlier where a Community Manager on this board was able to assist someone in investigating to see whether they could truly get 0SD/4HD and then got it changed for them.  I was hoping someone could assist me with that as well?

 

Thanks!!!

 

Mark

4 HD Streams?

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Oct 25, 2013 1:46:14 PM
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Community Support

Hi Mark,

 

I would be glad to look into this for you. I will be sending you a private message to gather information, so be on the lookout for it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi Mark,

 

I would be glad to look into this for you. I will be sending you a private message to gather information, so be on the lookout for it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams?

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Oct 25, 2013 1:47:39 PM
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Teacher

Great, thank you!

 

Mark

 

Great, thank you!

 

Mark

 

Re: 4 HD Streams?

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Oct 25, 2013 1:57:50 PM
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Community Support

Hi mark,

 

We have received your message and look forward to working with you on this issue.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi mark,

 

We have received your message and look forward to working with you on this issue.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams?

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Oct 25, 2013 2:02:14 PM
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Teacher

Great, thanks David!

 

Mark

 

Great, thanks David!

 

Mark

 

Re: 4 HD Streams?

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Oct 25, 2013 6:38:03 PM
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Employee
The profile is generally distance based, greater than a certain distance, placed on a 25 M profile with max internet speeds of 18/1.5. This lowered profile cannot support 4 HD streams and thus provisioned to 1SD/3HD.
A normal shorter distance install is 32M, allowing the extra HD stream (about 6M per stream).

If your not set correctly David will be able to assist,please be aware he may not.
To gain a better understanding you may wish to download Somejoe7777 Uvrealtime

http://www.uvrealtime.com/

This tool will allow you to gain access to reports from your RG and post here if needed.

Please note the above is discussing your provision setup, if your question is to record 4HD, currently most markets are set to only allow 3HD to be recorded,the 4th recording has to be SD.
If have 2 or more receivers, on a 0SD/4HD profile, may record 3 HD but need to watch the 4th HD on the non DVR receiver.

Hope this helps,again encourage the download of uvrealtime, thanks for posting.
The profile is generally distance based, greater than a certain distance, placed on a 25 M profile with max internet speeds of 18/1.5. This lowered profile cannot support 4 HD streams and thus provisioned to 1SD/3HD.
A normal shorter distance install is 32M, allowing the extra HD stream (about 6M per stream).

If your not set correctly David will be able to assist,please be aware he may not.
To gain a better understanding you may wish to download Somejoe7777 Uvrealtime

http://www.uvrealtime.com/

This tool will allow you to gain access to reports from your RG and post here if needed.

Please note the above is discussing your provision setup, if your question is to record 4HD, currently most markets are set to only allow 3HD to be recorded,the 4th recording has to be SD.
If have 2 or more receivers, on a 0SD/4HD profile, may record 3 HD but need to watch the 4th HD on the non DVR receiver.

Hope this helps,again encourage the download of uvrealtime, thanks for posting.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams?

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Oct 25, 2013 8:44:05 PM
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Edited by bakerj1 on Oct 25, 2013 at 8:44:54 PM

Same issue for me. I have 5 receivers but can only get three HD signals at once.  It's pointless for me to get more receivers at this stage.  I truly dont like Time Warner's product, but at least with them I can wire to every room and get basic HD service.  I'm hoping ATT is working on a solution?  SD TV shouldnt even be in the conversation given today's technology.

Same issue for me. I have 5 receivers but can only get three HD signals at once.  It's pointless for me to get more receivers at this stage.  I truly dont like Time Warner's product, but at least with them I can wire to every room and get basic HD service.  I'm hoping ATT is working on a solution?  SD TV shouldnt even be in the conversation given today's technology.

Re: 4 HD Streams?

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Oct 26, 2013 10:31:55 AM
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Employee

Hello Bakerj1,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'll be glad to check and see if upgrading you to a higher profile is possible. Please keep in mind that we provision each household with a maximum amount of network bandwidth based on the capacity of the network and the distance from the home to the serving terminal in your neighborhood. Stream management limits the number of streams so that it won't exceed the available bandwidth and/or cause problems with the quality of your service.

I'm going to send you a private message that will land in your inbox to gather your account information and run some tests and measurements for you to see if the 4HD//0SD stream profile is available to you. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello Bakerj1,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'll be glad to check and see if upgrading you to a higher profile is possible. Please keep in mind that we provision each household with a maximum amount of network bandwidth based on the capacity of the network and the distance from the home to the serving terminal in your neighborhood. Stream management limits the number of streams so that it won't exceed the available bandwidth and/or cause problems with the quality of your service.

I'm going to send you a private message that will land in your inbox to gather your account information and run some tests and measurements for you to see if the 4HD//0SD stream profile is available to you. Thank you! Smiley Happy

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams?

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Oct 26, 2013 4:49:46 PM
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Explorer

Hello everyone,

 

I am located in Salinas, CA and have yet to see the 4th HD stream show up. My question is, what should the readings look like in system information?  Mine say Stream 0SD/4HD (wan)  1SD/3HD (ingress), bandwidth cap 31947200 (wan),26960400 (ingress), egress profile 20000000 0SD/3HD.

 

I'm pretty sure I'm on the 32 profile, just checking in to see if I should keep waiting.

 

Thanks. Jerry

Hello everyone,

 

I am located in Salinas, CA and have yet to see the 4th HD stream show up. My question is, what should the readings look like in system information?  Mine say Stream 0SD/4HD (wan)  1SD/3HD (ingress), bandwidth cap 31947200 (wan),26960400 (ingress), egress profile 20000000 0SD/3HD.

 

I'm pretty sure I'm on the 32 profile, just checking in to see if I should keep waiting.

 

Thanks. Jerry

Re: 4 HD Streams?

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Oct 26, 2013 5:04:10 PM
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ACE - Master

jerryp5503 wrote:

Hello everyone,

 

I am located in Salinas, CA and have yet to see the 4th HD stream show up. My question is, what should the readings look like in system information?  Mine say Stream 0SD/4HD (wan)  1SD/3HD (ingress), bandwidth cap 31947200 (wan),26960400 (ingress), egress profile 20000000 0SD/3HD.

 

I'm pretty sure I'm on the 32 profile, just checking in to see if I should keep waiting.

 

Thanks. Jerry


I currently have the 0SD/4HD profile:

 

Streams: 0SD/4HD (WAN); 0SD/4HD (Ingress)

Bandwidth cap: 31947200 (WAN); 31947200 (Ingress)

Egress Profile: 20000000. 0SD/3HD

 

The ingress profile indicates what your DVR can handle.  As you can see, my ingress in 0SD/4HD and my ingress bandwidth is higher.

 

When you see the higher ingress profile and higher ingress bandwidth, you'll know you have it.  That and you'll be able to record 4 HD programs at a time.


jerryp5503 wrote:

Hello everyone,

 

I am located in Salinas, CA and have yet to see the 4th HD stream show up. My question is, what should the readings look like in system information?  Mine say Stream 0SD/4HD (wan)  1SD/3HD (ingress), bandwidth cap 31947200 (wan),26960400 (ingress), egress profile 20000000 0SD/3HD.

 

I'm pretty sure I'm on the 32 profile, just checking in to see if I should keep waiting.

 

Thanks. Jerry


I currently have the 0SD/4HD profile:

 

Streams: 0SD/4HD (WAN); 0SD/4HD (Ingress)

Bandwidth cap: 31947200 (WAN); 31947200 (Ingress)

Egress Profile: 20000000. 0SD/3HD

 

The ingress profile indicates what your DVR can handle.  As you can see, my ingress in 0SD/4HD and my ingress bandwidth is higher.

 

When you see the higher ingress profile and higher ingress bandwidth, you'll know you have it.  That and you'll be able to record 4 HD programs at a time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 4 HD Streams?

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Oct 26, 2013 5:06:11 PM
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ACE - Expert
jerryp5503 - Your numbers say you have 4 HD streams coming into the house & the DVR can handle three. This is why you put the DVR on the least used TV - so you can watch the fourth HD on another TV when the DVR is maxed out.

If you are talking about the fourth HD on the DVR, we are all waiting for the rollout to continue.
jerryp5503 - Your numbers say you have 4 HD streams coming into the house & the DVR can handle three. This is why you put the DVR on the least used TV - so you can watch the fourth HD on another TV when the DVR is maxed out.

If you are talking about the fourth HD on the DVR, we are all waiting for the rollout to continue.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 4 HD Streams?

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Oct 26, 2013 5:15:47 PM
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ACE - Master

aviewer wrote:
jerryp5503 - Your numbers say you have 4 HD streams coming into the house & the DVR can handle three. This is why you put the DVR on the least used TV - so you can watch the fourth HD on another TV when the DVR is maxed out.

If you are talking about the fourth HD on the DVR, we are all waiting for the rollout to continue.

Thanks for the clarification aviewer. 

 

It's crazy that SOMEONE (installer?) doesn't explain to new customers that they DO have 4HD streams.  While the DVR is limited to recording 3HD streams, they can watch the 4th on a STB.  Smiley Frustrated


aviewer wrote:
jerryp5503 - Your numbers say you have 4 HD streams coming into the house & the DVR can handle three. This is why you put the DVR on the least used TV - so you can watch the fourth HD on another TV when the DVR is maxed out.

If you are talking about the fourth HD on the DVR, we are all waiting for the rollout to continue.

Thanks for the clarification aviewer. 

 

It's crazy that SOMEONE (installer?) doesn't explain to new customers that they DO have 4HD streams.  While the DVR is limited to recording 3HD streams, they can watch the 4th on a STB.  Smiley Frustrated

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 4 HD Streams?

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Oct 26, 2013 5:29:44 PM
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Thanks skeeter - Just trying to cover all the bases, even though I thought the question really was the DVR upgrade.
Thanks skeeter - Just trying to cover all the bases, even though I thought the question really was the DVR upgrade.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 4 HD Streams?

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Oct 27, 2013 11:32:47 AM
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Thanks guys for the responses. You were right aviewer, I was asking about the DVR upgrade.

Thanks guys for the responses. You were right aviewer, I was asking about the DVR upgrade.

Re: 4 HD Streams?

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Oct 30, 2013 11:42:18 AM
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Hello jerryp5503,

 

I apologize that the DVR unit is limiting the HD streams that you have available. I'll be glad assist you and discuss some options with you to resolve this issue. I'm going to send you a private message that will land in your inbox, and we will move forward from there. Thank you!

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello jerryp5503,

 

I apologize that the DVR unit is limiting the HD streams that you have available. I'll be glad assist you and discuss some options with you to resolve this issue. I'm going to send you a private message that will land in your inbox, and we will move forward from there. Thank you!

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 4 HD Streams?

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